Salesforce Product Owner

Sysco

About The Position

Drives business value by owning the vision, strategy, and delivery of Salesforce Sales Cloud and Service Cloud solutions, leveraging cutting-edge technologies such as Einstein AI, Agentforce, Data Cloud, Salesforce CRM Analytics, and advanced automation capabilities. Collaborates with Business and Technology stakeholders to define and prioritize features that streamline sales processes, enhance customer engagement, and enable data-driven decision-making. Leads and mentors an agile product team, fostering innovation and continuous improvement. Provides hands-on guidance to ensure delivery of scalable, secure, and high-performing Salesforce solutions aligned with organizational goals. Engages directly with end-users and stakeholders to validate requirements, optimize user experience, and deliver impactful enhancements that maximize ROI.

Requirements

Bachelor's degree or equivalent
5-8 years experience as a Product Owner, Product Manager or Business Analyst with 3+ years of experience in an agile environment
Strong understanding of Scrum, Lean, XP, Kanban and other agile development frameworks
Proven experience managing design and delivery of low-to-medium complexity products
Sound knowledge of emerging technologies focusing on cloud products, SaaS platforms, or Enterprise Applications
Strong product management skills with deep understanding of product vision and overall product lifecycle
Demonstrated leadership and people management skills and ability to make decisions and set clear priorities
Proven ability to recognize value and manage investments to maximize value delivered
Strong stakeholder management and negotiation skills

Responsibilities

Owns the development and delivery of a software product in line with business needs
Owns and drives key business relationships for the product
Researches and analyzes industry trends and benchmarking information as they apply to product
Creates & maintains an executable backlog of product requirements
Understands, defines, and communicates prioritization of product requirements with a mind toward business value and tradeoffs
Assists with the distillation of product backlog requirements into user stories
Participates actively in daily stand-ups, sprint planning meetings, sprint reviews and retrospectives to drive team alignment on product vision and value delivery
Weighs business risks, issues, & impediments being experienced by the product team & actively assists with issue resolution
Inspects product progress throughout the sprint and is empowered to make critical decisions and accept work completed by the team
Supports product team members as they engage with stakeholders, build a backlog, and deliver work
Maintains an analytical perspective during a crisis and supports crisis resolution.
Holds self and others accountable for measurable high-quality, timely, and cost-effective results.
Owns people management responsibilities for 1–3 business analysts
Takes ownership of and is accountable for one or more complex products, features, components, or solutions and associated performance metrics.
Ensures team level decisions align with priorities and strategic agenda for project/product.
Leverages budget and other financial information to support staffing and business planning efforts.
Identifies risks and their potential outcomes and proposes possible solutions to meet business objectives.
Fosters an inclusive workplace where diversity and individual differences are valued.
Participate in process analysis to determine areas of improvement using Lean and Agile methodologies.
Presents results and/or demos with appropriate complexity for different audiences.