Salesforce Platform Manager

Invitation Homes•Dallas, TX

29d

About The Position

The Salesforce Platform Manager is responsible for understanding all aspects of Invitation Home's use of the Salesforce platform for assigned business unit(s), including developing expertise in business workflow supported on the platform, monitoring data quality and system performance, and collaborating with the business and product teams to plan, prioritize and implement system enhancements and net new features and functionality. The Salesforce Platform Manager is expected to have detailed knowledge of the Salesforce platform to participate in "hands-on-keyboard" declarative development and design/optimization of new and existing features. This person should have a solid understanding of the Salesforce data model to architect solutions on the Platform, including writing user stories for execution by the Salesforce Dev team. This person is responsible for the overall "health and well" being of the assigned Salesforce module(s), including proactively identifying areas of opportunity to improve data integrity, usability, and system performance. Position may have direct oversight and/or matrixed responsibility for Salesforce Admins and/or Business Analysts assigned to projects. Invitation Homes does not offer employment-based visa sponsorship for this role at this time.

Requirements

At least 4+ years' experience administering and configuring SFDC environment with deep knowledge of the declarative (point and click) capabilities or comparable experience as a "Super User" or "Product Owner" of similar Salesforce functionality
Experience designing and implementing new modules and business processes using the Force.com platform
Knowledge of established Salesforce.com standards, best practices and platform features
Salesforce Administrator Certification
Expertise building workflows using standard workflow functionality and advanced process automation techniques utilizing Process Builder and Flow
Expertise with complex formula fields and validation rules
Experience supporting complex orgs with significant customization
Demonstrated mastery of Salesforce Data Loader and mass upload processes
Experience reviewing, configuring and supporting AppExchange apps
Experience working in Lightning
Demonstrated expertise leveraging Salesforce debugging functionality and other Dev Console tools

Nice To Haves

Salesforce Platform Builder Certification preferred
Experience with Salesforce Experience Sites (formerly called Communities) preferred

Responsibilities

Develop deep expertise in assigned Salesforce modules, including learning existing architecture, integrations, and automation to be able to support, maintain and enhance the system
Become an expert in our business processes to develop and improve Salesforce-powered solutions
Build and maintain custom applications on the SFDC platform, including data models, business logic, user interface, and workflows
Provide production support and troubleshooting
Generate release notes and contribute to Learning and Development training deliverables
Perform testing of new functionality and SFDC seasonal releases
Perform Salesforce administrator functions such as user management, profiles, roles, permissions, validation rules, assignment rules, queues, licenses, etc.
Prepare data files and upload the data to Salesforce.com using data loader and other 3rd party tools.
Create reports in SFDC to meet operational requirements including maintaining a standard set of queries/reports to satisfy requirements; validate queries/reports created by others in the organization and assist in the interpretation of data
Execute Change Management process, including maintaining updated documentation and data dictionary
Complete regular system audits and preparations for upgrades
Stay current with new features and functionality to provide technical guidance and feasibility for system enhancements

Benefits

Competitive pay and an annual bonus program for all associates
Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
401k with matching company contributions
Awesome work environment with casual dress
Team events and gatherings
Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation.
Annual bonus program
Health, dental, vision, and life insurance
Long-term and short-term disability insurance
Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
401(k) with company matching contributions
Awesome work environment with casual dress
Team events and gatherings (Pre- and Post-Covid)