Salesforce Order Management (OMS) - Technical Architect

Capgemini•Bridgewater, NJ

1d•Hybrid

About The Position

Enterprise Architects go beyond designing IT systems to deliver business change, which may also be supported and enabled by IT. They define services from a business perspective, both with and without automation. They make an initial grouping of services in components, using principles based on business objectives and constraints. They have deep business and industry expertise, are familiar with industry standards and can work at the boardroom and senior management level. Enterprise Architects define and ensure a comprehensive and coherent view across Business, Information, Systems and Technology. They go beyond designing IT systems to deliver business change, which may also be supported and enabled by IT. We are looking for a Salesforce Order Management Architect who can design and deliver scalable, enterprise-level order lifecycle solutions using Salesforce Lightning Order Management and a wide ecosystem of integrated systems. hands-on post‑order experience across fulfillment, shipping, payments, returns, refunds, and customer visibility. The architect will lead technical and functional decisions, manage complex integrations with systems such as WMS, ERP, payment gateways, and carriers, and ensure data consistency across commerce, service, and operations. Responsibilities include creating end‑to‑end order lifecycle architectures, designing event‑driven and API‑based integrations, enabling post‑order customer experiences like shipment updates and RMAs, and providing technical leadership across Apex, Flows, Platform Events, and CI/CD. The role also involves guiding cross‑functional teams, running workshops, and translating technical concepts for business stakeholders. Ideal candidates have 5-10+ years of Salesforce experience, strong Salesforce Order Management expertise, architectural and integration skills, and excellent communication abilities.

Requirements

hands-on post‑order experience across fulfillment, shipping, payments, returns, refunds, and customer visibility.
manage complex integrations with systems such as WMS, ERP, payment gateways, and carriers, and ensure data consistency across commerce, service, and operations.
5-10+ years of Salesforce experience
strong Salesforce Order Management expertise
architectural and integration skills
excellent communication abilities

Nice To Haves

Salesforce architect certifications
Commerce Cloud experience
background in high‑volume retail or consumer operations

Responsibilities

creating end‑to‑end order lifecycle architectures
designing event‑driven and API‑based integrations
enabling post‑order customer experiences like shipment updates and RMAs
providing technical leadership across Apex, Flows, Platform Events, and CI/CD
guiding cross‑functional teams
running workshops
translating technical concepts for business stakeholders

Benefits

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility

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