Salesforce Operations Analyst

MacLean Power Systems • Fort Mill, SC

3d

About The Position

To continually improve and enhance our Salesforce platform by gathering requirements and feedback and designing best practice solutions. Our Salesforce user experience is of great importance to us; therefore, a Salesforce Administrator should enjoy all aspects of user management, including support tickets, training, and designing solutions with user satisfaction a priority.

Requirements

• Certified Salesforce Administrator or 1+years of experience with Salesforce Sales Cloud
• Strong knowledge of Salesforce configuration and automation tools
• Ability to work independently and manage tasks with minimal supervision
• Excellent problem-solving and troubleshooting skills
• Oral and written communication skills
• Strategic thinking skills
• Understanding of the sales life cycle
• Proficiency with MS Excel

Nice To Haves

• Experience with Conga Composer is a plus

Responsibilities

• All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules
• Identifying and gathering requirements, translating them into best practice, scalable solutions with a focus on exceptional user experience
• Salesforce configuration changes, including (but not limited to) Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
• Perform ad-hoc data loads (e.g., updating accounts from a CSV file)
• Create and maintain technical documentation
• Troubleshoot and resolve issues as they arise
• User training and the creation of training materials
• Proactive system maintenance, including security reviews, release updates, and health check

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees