Full time Salesforce Manager

Falls of Neuse Management LLC•Raleigh, NC

About The Position

As a Salesforce Manager at AWG, you will be responsible for managing and optimizing our Salesforce platform to ensure smooth operation across all business functions. You will work closely with cross-functional teams, including Sales, Marketing, Customer Service, and IT, to ensure that Salesforce is meeting the needs of the business and providing insights that drive decision-making and efficiency. The ideal candidate will have strong experience in Salesforce administration, a proactive approach to problem-solving, and the ability to communicate effectively with both technical and non-technical teams.

Requirements

3+ years of experience as a Salesforce Administrator or in a similar role, with hands-on experience configuring and supporting Salesforce applications.
Salesforce Certified Administrator (ADM 201) required. Additional certifications such as Salesforce Advanced Administrator (ADM 211), Platform App Builder, or Sales Cloud Consultant are a plus.
Strong understanding of Salesforce configuration and customization, including Apex, Visualforce, and Lightning components.
Experience with process automation tools (e.g., Flow, Process Builder, Workflow Rules).
Proficiency in reporting, dashboards, and data management within Salesforce.
Strong verbal and written communication skills with the ability to translate technical issues into business-friendly language.
Ability to collaborate effectively with cross-functional teams, including Sales, Marketing, and IT.
Strong problem-solving skills with an analytical mindset.
Ability to think critically and provide solutions to optimize Salesforce functionality.
Meticulous attention to detail with the ability to manage and prioritize multiple tasks simultaneously.
Occasional travel to AWG locations may be required.

Nice To Haves

Experience in the manufacturing or distribution industry is a plus.
Knowledge of other platforms integrated with Salesforce (e.g., ERP systems, marketing automation tools).
Experience with Salesforce Lightning and familiarity with its user interface.
Familiarity with Salesforce data modeling, security, and access controls.

Responsibilities

Administer and configure Salesforce, ensuring it is running efficiently and supporting business objectives.
Handle day-to-day support and maintenance of the Salesforce environment, including user management, data management, and system updates.
Perform regular system audits and data quality checks to ensure the integrity of information across the platform.
Customize Salesforce to meet business needs, including creating custom fields, objects, workflows, reports, dashboards, and process automation (e.g., Flows, Process Builder).
Work with internal teams to understand business processes and translate them into Salesforce solutions.
Provide ongoing support to users across the organization, answering questions, resolving issues, and troubleshooting problems.
Develop and deliver training materials and sessions to ensure users understand how to leverage Salesforce effectively.
Design, build, and maintain custom reports and dashboards to provide insights into key business metrics.
Assist teams in using Salesforce data to drive informed decision-making.
Act as the point of contact between business units and the IT team for Salesforce-related initiatives.
Participate in regular meetings to understand business requirements and provide Salesforce solutions.
Stay up-to-date with Salesforce releases and new features; recommend improvements to the platform to enhance business functionality.
Lead or assist in the implementation of new Salesforce features or modules as needed.