Salesforce Application Manager

Advanced Drainage Systems • Hilliard, OH

2d

About The Position

Advanced Drainage Systems is a leading manufacturer of stormwater and onsite septic wastewater solutions, committed to sustainability and innovation. With a vast manufacturing and distribution network, we deliver high-quality products across multiple industries while recycling over half a billion pounds of plastic annually. At ADS, we foster a culture where diverse perspectives drive better ideas, ensuring every employee feels valued, heard, and empowered to make an impact. The Salesforce Application Manager will lead and manage the Salesforce team at ADS, supporting approximately 850 users representing Sales, Marketing, Product Management, Engineering Service, and Customer Operations. This person will lead a team of Salesforce professionals responsible for delivering projects, enhancements, and operational support. Roles the Salesforce Application Manager may fill include leading requirement sessions, defining/managing Salesforce best practice, and mentoring/developing junior Salesforce team members. The Salesforce Application Manager will ensure the system keeps pace with changes in sales operations, policies, and procedures. The position requires experience as a Salesforce Administrator or Analyst with specific experience in Sales Cloud, Service Cloud, and/or Salesforce CPQ.

Requirements

• Mastery of sales operations, order management, and customer service business processes.
• Subject Matter Expert (SME) on operations/processes/configuration of Salesforce.
• Familiarity with Apex development and best practice.
• Learning mindset, willingness to continue learning and growing skills.
• Mastery of Flows or other workflow automation within Salesforce.
• Exceptional critical thinking and analytical skills.
• Excellent written and verbal communication skills.
• Exceptional relationship management and interpersonal communication skills.
• Bachelor’s or associate degree with preferred major in Business, Information Technology, Marketing, Sales, or related.
• 7+ years of technical and functional experience with Salesforce or related CRM technology.

Nice To Haves

• Salesforce certifications a plus.
• Project Management Professional (PMP), ITIL, or related technical certification a plus.
• Prior experience supporting an integrated Salesforce instance using multiple clouds, including B2B commerce, Marketing Cloud, and/or Salesforce Communities.

Responsibilities

• Manage team responsible for ongoing system administration (maintaining user roles, security settings, profiles, work-flow rules, and data management).
• Coordinate the deployment of Salesforce releases and updates, ensuring minimal disruption to users and business operations.
• Conduct thorough testing and validation to verify the integrity of new features and enhancements.
• Coordinate the integration of Salesforce with other systems and applications, ensuring seamless data flow and interoperability. Collaborate with IT teams and third-party vendors as needed.
• Establish and enforce governance policies and procedures to maintain data integrity, security, and compliance with regulatory requirements. Implement controls to mitigate risks and ensure data privacy.
• Partner with Salesforce Architect to M onitor the performance and utilization of Salesforce applications, identifying areas for optimization and improvement. Proactively address scalability and performance challenges to maintain system reliability.
• Develop relationships with Salesforce Sales and Signature Success teams to stay on top of new technologies, trends, and best practices.

Benefits

• Health & Welfare Benefits: Medical and prescription drug plans, telemedicine (with medical plan), High-Deductible Health Plan (HDHP) and Health Savings Account (HSA), dental and vision plans, virtual physical therapy, an employee assistance program (EAP), and voluntary accident, critical illness, and hospital indemnification programs.
• Financial Benefits: Retirement 401k program with company match, an employee stock purchase plan (voluntary), financial wellness planning, paid parental leave, flexible spending accounts (FSA) for child care and health care, short-term and long-term disability, basic life insurance, accidental death and dismemberment (AD&D), adoption financial reimbursement, tuition reimbursement, voluntary life insurance (for employees, spouses, and children), and voluntary identity theft and fraud protection. 100% paid by ADS.
• Growth Opportunities & Global Presence: With a global network of approximately 70 manufacturing plants and 40 distribution centers, ADS offers extensive opportunities for career growth and development in various locations around the world.
• Inclusive and Creative Work Culture: ADS fosters a culture of passion, innovation, and continuous improvement, empowering employees to shape industry-leading solutions. We value diverse perspectives, recognizing that they drive better ideas, processes, and performance. Our workplace is built on respect, inclusivity, and shared responsibility, ensuring every team member feels valued and contributes to our collective success.
• Innovative & Sustainability Focused: Advanced Drainage Systems is one of the largest plastic recyclers in North America, ensuring over half a billion pounds of plastic is kept out of landfills every year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree