Salesforce Lead | W2 Only | On-site role |
About The Position
Seeking a Senior Salesforce Developer with deep expertise in Service Cloud Omnichannel capabilities and integration with Amazon Connect. This role will be responsible for modernizing customer engagement channels (Email, Chat, Voice) and leading the transition from legacy Omnichannel configurations to next-generation routing frameworks ahead of end-of-life timelines. Omnichannel Modernization & Routing Lead migration from legacy Salesforce Omnichannel (EOL June 2026) to updated routing frameworks Design and implement intelligent routing for: Email-to-Case Chat (Live Agent / Messaging) Voice (Amazon Connect integration) Configure skills-based, priority-based, and capacity-based routing models Optimize agent workload distribution and service efficiency Amazon Connect & AWS Lambda Integration Design and maintain integrations between Salesforce Service Cloud and Amazon Connect Develop and enhance AWS Lambda functions for: Call routing logic Data retrieval and enrichment Real-time decisioning Upgrade and maintain AWS Lambda packages using latest Amazon APIs and SDKs Configure and customize: Case Management Email-to-Case Chat/Messaging Knowledge Develop Apex, Lightning Web Components (LWC), and Flows HR Xlysi LLC, Expert Portal Solutions 251 Milwaukee Ave, Buffalo grove, IL 60089 Web : http://www.xlysi.com E-mail: [email protected] Our training portal registration: http://xlysi.catsone.com/careers/index.php?m=portal&a=apply&jobOrderID=345179&portalID=2106
Requirements
- Salesforce Service Cloud Omnichannel capabilities
- Amazon Connect integration
- Apex
- Lightning Web Components (LWC)
- Flows
Responsibilities
- Omnichannel Modernization & Routing Lead migration from legacy Salesforce Omnichannel (EOL June 2026) to updated routing frameworks
- Design and implement intelligent routing for: Email-to-Case Chat (Live Agent / Messaging) Voice (Amazon Connect integration)
- Configure skills-based, priority-based, and capacity-based routing models
- Optimize agent workload distribution and service efficiency
- Design and maintain integrations between Salesforce Service Cloud and Amazon Connect
- Develop and enhance AWS Lambda functions for: Call routing logic Data retrieval and enrichment Real-time decisioning
- Upgrade and maintain AWS Lambda packages using latest Amazon APIs and SDKs
- Configure and customize: Case Management Email-to-Case Chat/Messaging Knowledge
- Develop Apex, Lightning Web Components (LWC), and Flows
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
