Salesforce Lead - Production Support

CLEAResult • New York, CT

8d • $93,100 - $139,700

About The Position

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. Note - There is a preference for candidates in the Eastern time zone, or those willing to work ET hours, but this role occasionally supports after‑hours production issues to ensure platform stability. We are seeking a Salesforce Lead for Production Support to ensure the stability, reliability, and performance of our Salesforce platform in production. This role serves as the highest‑level technical escalation point, leading incident triage, resolving complex issues, and driving long‑term fixes to reduce recurring support issues. The ideal candidate thrives in a fast‑paced, production environment, is comfortable leading live triages, and can translate technical issues into clear business impact.

Requirements

• 8+ years of Salesforce experience, including production support.
• Strong hands‑on experience with Apex, LWC, Flows, and Salesforce security.
• Experience supporting integrations and enterprise Salesforce environments.
• Proven ability to lead incident triage and Root Cause Analysis efforts.
• Excellent communication and problem‑solving skills.

Nice To Haves

• Salesforce Administrator or Developer certification preferred.

Responsibilities

• Act as the primary technical escalation for Salesforce production issues (P1/P2).
• Lead incident triage, troubleshooting, and root‑cause analysis.
• Resolve complex issues across Apex, LWC, Flows, integrations, security, and data.
• Partner with Systems, Integration, and Security teams on cross‑platform issues.
• Support releases, hotfixes, and production changes.
• Identify trends in support tickets and drive platform improvements.
• Mentor developers and support engineers on best practices.
• Perform Salesforce administration tasks including: Managing profiles, permission sets, roles, and sharing rules Supporting user access, troubleshooting permissions, and license usage

Benefits

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed