Salesforce IT Developer

Flow Control Group•Charlotte, NC

77d

About The Position

The Salesforce DevOps/Developer is responsible for the technical delivery, configuration, customization, and operational support of the Salesforce platform, including CRM (Sales Cloud), Field Service Management (FSM), and Revenue Cloud (CPQ/Billing). This role ensures robust release management, environment strategy, and development best practices, partnering IT with business process owners, and integration teams.

Requirements

3+ years of experience in Salesforce development and/or DevOps.
Proficiency in Apex, Lightning Web Components, Flows, and declarative configuration.
Experience with CI/CD tools (e.g., Gearset, Copado, Jenkins) and release management.
Familiarity with Salesforce integrations (REST/SOAP APIs, middleware platforms).
Strong understanding of data model, metadata, and security/access models.
Experience supporting CRM, FSM, and Revenue Cloud (CPQ/Billing) solutions.
Excellent problem-solving, communication, and collaboration skills.

Nice To Haves

Salesforce certifications (Platform Developer I/II, DevOps Specialist, Integration Architect).
Experience in enterprise environments with complex orgs and multiple business units.
Familiarity with Agile methodologies and DevOps best practices.
Experience with automated testing frameworks and tools.

Responsibilities

Manage CI/CD pipelines, sandboxes, and environment strategy for Salesforce deployments.
Own release management processes, including build, test, UAT, and production cutover.
Support biweekly Change Advisory Board (CAB) meetings for release approvals and risk validation.
Design, develop, and maintain custom Salesforce solutions (Apex, Lightning Web Components, Flows, Layouts).
Implement and support integrations with ERP, marketing, support, and financial systems.
Ensure technical solutions align with platform guardrails, architecture standards, and security requirements.
Develop and execute unit, integration, and user acceptance testing (UAT) scripts.
Support business and IT teams in testing scenarios, defect resolution, and sign-off.
Provide L2/L3 support for incidents, troubleshooting, and root cause analysis.
Partner with IT Service Desk for escalations and ongoing platform support.
Maintain technical documentation for customizations, integrations, and release processes.
Collaborate with business process admins, IT Platform Owner, and integration/data engineering teams.
Monitor platform performance, reliability, and scalability; recommend improvements.
Stay current with Salesforce releases, features, and best practices.