Salesforce IT Developer

Flow Control Group-posted 27 days ago
Full-time • Mid Level
Charlotte, NC
1,001-5,000 employees
Merchant Wholesalers, Durable Goods
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The Salesforce DevOps/Developer is responsible for the technical delivery, configuration, customization, and operational support of the Salesforce platform, including CRM (Sales Cloud), Field Service Management (FSM), and Revenue Cloud (CPQ/Billing). This role ensures robust release management, environment strategy, and development best practices, partnering IT with business process owners, and integration teams.

  • Manage CI/CD pipelines, sandboxes, and environment strategy for Salesforce deployments.
  • Own release management processes, including build, test, UAT, and production cutover.
  • Support biweekly Change Advisory Board (CAB) meetings for release approvals and risk validation.
  • Design, develop, and maintain custom Salesforce solutions (Apex, Lightning Web Components, Flows, Layouts).
  • Implement and support integrations with ERP, marketing, support, and financial systems.
  • Ensure technical solutions align with platform guardrails, architecture standards, and security requirements.
  • Develop and execute unit, integration, and user acceptance testing (UAT) scripts.
  • Support business and IT teams in testing scenarios, defect resolution, and sign-off.
  • Provide L2/L3 support for incidents, troubleshooting, and root cause analysis.
  • Partner with IT Service Desk for escalations and ongoing platform support.
  • Maintain technical documentation for customizations, integrations, and release processes.
  • Collaborate with business process admins, IT Platform Owner, and integration/data engineering teams.
  • Monitor platform performance, reliability, and scalability; recommend improvements.
  • Stay current with Salesforce releases, features, and best practices.
  • 3+ years of experience in Salesforce development and/or DevOps.
  • Proficiency in Apex, Lightning Web Components, Flows, and declarative configuration.
  • Experience with CI/CD tools (e.g., Gearset, Copado, Jenkins) and release management.
  • Familiarity with Salesforce integrations (REST/SOAP APIs, middleware platforms).
  • Strong understanding of data model, metadata, and security/access models.
  • Experience supporting CRM, FSM, and Revenue Cloud (CPQ/Billing) solutions.
  • Excellent problem-solving, communication, and collaboration skills.
  • Salesforce certifications (Platform Developer I/II, DevOps Specialist, Integration Architect).
  • Experience in enterprise environments with complex orgs and multiple business units.
  • Familiarity with Agile methodologies and DevOps best practices.
  • Experience with automated testing frameworks and tools.
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