Salesforce Information Systems Engineer

Next Insurance•Rochester, NY

1d•$89,000 - $146,000•Hybrid

About The Position

NEXT’s mission is to help entrepreneurs thrive. We’re doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. Simply put, wherever you find small businesses, you’ll find NEXT. Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We’re backed by industry leaders in insurance and tech, and we still have room to grow — that’s where you come in. We are seeking an experienced and highly motivated Salesforce Administrator to join our team. In this role, you will leverage your expertise in Salesforce administration and flow development to customize and configure the platform to support our high-volume insurance sales team. Whether working independently or collaborating cross-functionally, you will be instrumental in delivering efficiency-driving projects and contributing to our ambitious goals while upholding the highest standards of communication, planning, documentation, and accountability. If you are seeking this type of challenge, we encourage you to apply.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Industrial Engineering, or related technical field
2+ years of hands-on Salesforce experience, including user and custom object configuration and flow development. Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, custom views, and other content of intermediate complexity
Expertise in designing, optimizing, and troubleshooting complex record-triggered flows, screen flows, and platform event-based automation, including error handling
Experience configuring, supporting, and troubleshooting third-party application integrations (e.g., Workato, FormAssembly, DocuSign) with Salesforce. Familiarity with API concepts and ability to build/troubleshoot SOQL queries for data analysis and cleanup
Proven success in autonomously leading and delivering declarative technical projects from initiation to deployment, specifically focusing on optimizing operational processes and ensuring solutions support future platform scalability.
A proactive, flexible problem-solver and proficient communicator, with a demonstrated ability to understand and effectively articulate complex technical requirements and solutions to non-technical business stakeholders.
Experience working with Sales Cloud and Salesforce Lightning Experience environments

Nice To Haves

Experience in financial services or insurance industries
Salesforce (Einstein) CRM Analytics and Einstein Activity Capture
REST API experience
AI enthusiast
Salesforce certifications

Responsibilities

Collaborate directly with stakeholders and end-users to comprehensively analyze and understand business requirements and project objectives.
Plan and prioritize projects throughout all development, testing, and deployment phases, ensuring alignment with Salesforce best practices
Manage and configure the Salesforce org to meet customer needs, including user account and permission management, report/dashboard creation, flow/low-code development, and bug handling
Follow an agile process for developing out-of-the-box and custom Salesforce solutions
Step outside of Salesforce to contribute on or lead other information system initiatives where appropriate
Continuously apply and expand your knowledge about NEXT as a business

Benefits

NEXT employees are eligible for our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more.

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