Salesforce Implementation Project Manager

Deloitte • Arlington, VA

3d

About The Position

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Work You'll Do Project Management: Lead project teams through all phases of the project lifecycle—from planning, discovery, and design to configuration, testing, and deployment—ensuring solutions align with business requirements and established timelines. Cross-Functional Coordination: Partner closely with workstream leads and client stakeholders to modernize housing and sheltering workflows, and dynamic assessment modules for seamless service delivery and compliance. Stakeholder Management: Engage with business and technical leaders to define program requirements, prioritize deliverables, and communicate project progress, fostering a collaborative environment focused on achieving modernization goals. Program Impact: Direct design and implementation of integrated public sector housing and sheltering platform, automating workflows and improving service delivery, compliance, and accessibility for high-need populations. Platform Enablement: Oversee delivery of sprint demos and tailored training sessions to drive user adoption and showcase new Salesforce capabilities. Continuous Improvement: Continuously identify ways to optimize business processes and elevate system performance through automation, and user feedback. The Team Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise. Our Sales & Service offering designs and implements sales and service experiences, capabilities, and architectures required to bring customer strategies to life.

Requirements

• Bachelor's Degree
• 10+ years of combined experience within federal operations, analysis, and strategy
• 1+ years of project management experience
• 1+ years of public sector housing platform integration with Salesforce experience
• Ability to travel up to 100% of the time based on the work you do and the clients and industries/sectors you serve
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Nice To Haves

• Master's Degree
• PMP Certification
• 1+ years of experience with design systems
• 1+ years of experience with financial modeling

Responsibilities

• Lead project teams through all phases of the project lifecycle—from planning, discovery, and design to configuration, testing, and deployment—ensuring solutions align with business requirements and established timelines.
• Partner closely with workstream leads and client stakeholders to modernize housing and sheltering workflows, and dynamic assessment modules for seamless service delivery and compliance.
• Engage with business and technical leaders to define program requirements, prioritize deliverables, and communicate project progress, fostering a collaborative environment focused on achieving modernization goals.
• Direct design and implementation of integrated public sector housing and sheltering platform, automating workflows and improving service delivery, compliance, and accessibility for high-need populations.
• Oversee delivery of sprint demos and tailored training sessions to drive user adoption and showcase new Salesforce capabilities.
• Continuously identify ways to optimize business processes and elevate system performance through automation, and user feedback.

Benefits

• At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.
• Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
• From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees