Salesforce Developer, Hub Tech Tooling

Amazon • Austin, TX

2d

About The Position

Revolutionize Customer Experience through Innovative CRM Solutions

We're seeking a passionate Salesforce Developer to transform how we deliver
exceptional customer experiences at Amazon. In this role, you'll be at the
forefront of building scalable, CRM solutions that drive operational excellence
and customer delight.

A day in the life
Your day will be a dynamic blend of technical innovation and collaborative
problem-solving. You'll dive deep into Salesforce configurations, design
intuitive system improvements, and work closely with cross-functional teams to
streamline complex business processes. Expect to engage in strategic project
planning, code reviews, and creative solution development that directly impacts
Amazon's customer experience.

About the team
We are a collaborative, forward-thinking group dedicated to pushing the
boundaries of customer service technology. Our team thrives on innovation,
continuous learning, and making meaningful impacts at a global scale. You'll
join a dynamic environment where your technical expertise and creative thinking
can transform how we serve millions of customers worldwide.

Amazon is an equal opportunity employer and does not discriminate on the basis
of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
[https://amazon.jobs/content/en/how-we-hire/accommodations] for more
information. If the country/region you’re applying in isn’t listed, please
contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package
will include sign-on payments and restricted stock units (RSUs). Final
compensation will be determined based on factors including experience,
qualifications, and location. Amazon also offers comprehensive benefits
including health insurance (medical, dental, vision, prescription, Basic Life &
AD&D insurance and option for Supplemental life plans, EAP, Mental Health
Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy
Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
Learn more about our benefits at https://amazon.jobs/en/benefits
[https://amazon.jobs/en/benefits].

Requirements

• 5+ years of relevant IBM Cognos TM1/Planning Analytics work including system configuration, model building and developing reports or dashboards with TM1 experience
• Bachelor's degree in Computer Science, Software Engineering, MIS, or a related field
• Experience in IBM Cognos TM1/Planning Analytics work including system configuration, model building and developing reports or dashboards with TM1
• Experience building complex software systems that have been successfully delivered to customers
• Experience in corporate finance including budgeting/planning, forecasting and reporting
• Experience working with technical and business stakeholders from global cross-functional teams

Nice To Haves

• Advanced certification in Salesforce development
• Experience with large-scale enterprise CRM implementations
• Knowledge of integration strategies across complex technical ecosystems
• Demonstrated track record of delivering innovative technical solutions
• Experience in e-commerce or logistics technology platforms
• Knowledge of the capabilities and constraints of the SFDC CRM application coupled with a good understanding of HR business processes
• Experience implementing at least two full life cycle SFDC implementations successfully
• Experience in a test-driven and formal QA development environment, including development, staging, production (or equivalent) deployment cycles
• Experience working in an Agile or Scrum environment

Responsibilities

• Design and implement sophisticated Salesforce solutions that enhance organizational productivity
• Lead technical sprint reviews, establishing high-quality development standards
• Proactively identify and execute operational improvements and system customizations
• Manage comprehensive release processes for application development and updates
• Collaborate with cross-functional teams to document and optimize business processes

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level