Salesforce Business Analyst

IDEXX • Portland, ME

20d • $80,000 - $100,000 • Hybrid

About The Position

As a Business Analyst on the Salesforce CRM & CPQ Team, you will play a key role in aligning business needs with scalable Salesforce solutions that support global sales operations. This role is ideal for someone who thrives at the intersection of business strategy, technology, and cross-functional collaboration. This role can be hybrid in our Westbrook, Maine office or remote virtual USA. You will partner with global stakeholders, including Sales, Corporate Accounts, Sales Operations, Marketing, Commercial Insights, IT, and Line of Business (LOB) leaders—to support and enhance Salesforce Sales Cloud and IDEXX CPQ (FOXX). Your work will directly impact on how sales teams operate worldwide, driving efficiency and improving user experience. In this role, you will: Analyze business goals and processes to identify opportunities for CRM optimization. Translate complex business requirements into clear, actionable user stories and solution designs. Lead or support projects from discovery through impact analysis, delivery, collaborating with product owners, developers, trainers, and change leaders. Evaluate and recommend improvements to existing Salesforce functionality and integrations. Serve as a liaison between business users and technical teams, ensuring alignment and clarity throughout the project lifecycle. This is a unique opportunity to expand your global footprint at IDEXX, build strong relationships across departments, and contribute to the evolution of Salesforce CRM. Additionally, you will… Operate within the Customer Relationship Management Product team as a liaison between the business and development teams Ensure system quality and industry best practice is maintained Work closely with cross-functional teams and stakeholders to identify user requirements and seek opportunities to support critical business strategies and improve business process Translate business processes or concepts into technical requirements (and vice versa) Define functional and non-functional requirements based on the needs of the users and review requirements and feature designs with users to validate feature improvements and strategy Draft detailed requirements & user stories and partner with process improvement specialists on current and future state process mappings Perform detailed analysis on processes & systems leading with business stakeholder & user need Partner with the technology team on Agile ceremonies, developing solutions, and full execution

Requirements

• Positivity, Curiosity, Adaptability and Patience
• The courage to learn and try new things
• Highly driven by innovation
• Effective written and oral communication skills
• Ability to translate business processes or concepts into technical requirements (and vice versa).
• Ability to define functional and non-functional requirements based on the needs of the users.
• Ability to manage and prioritize across multiple initiatives.
• Ability to lead cross-functional teams in a matrix environment.
• Ability to lead and influence without authority.

Nice To Haves

• Salesforce CRM systems or business knowledge is significant plus.
• Sales and CPQ Business knowledge is significant plus.
• Bachelor’s degree, advanced degree in technology or business preferred.

Responsibilities

• Analyze business goals and processes to identify opportunities for CRM optimization.
• Translate complex business requirements into clear, actionable user stories and solution designs.
• Lead or support projects from discovery through impact analysis, delivery, collaborating with product owners, developers, trainers, and change leaders.
• Evaluate and recommend improvements to existing Salesforce functionality and integrations.
• Serve as a liaison between business users and technical teams, ensuring alignment and clarity throughout the project lifecycle.
• Operate within the Customer Relationship Management Product team as a liaison between the business and development teams
• Ensure system quality and industry best practice is maintained
• Work closely with cross-functional teams and stakeholders to identify user requirements and seek opportunities to support critical business strategies and improve business process
• Translate business processes or concepts into technical requirements (and vice versa)
• Define functional and non-functional requirements based on the needs of the users and review requirements and feature designs with users to validate feature improvements and strategy
• Draft detailed requirements & user stories and partner with process improvement specialists on current and future state process mappings
• Perform detailed analysis on processes & systems leading with business stakeholder & user need
• Partner with the technology team on Agile ceremonies, developing solutions, and full execution

Benefits

• Salary of $80,000 - $100,000
• Opportunity for annual cash bonus
• Health / Dental / Vision Benefits Day-One
• 5% matching 401k
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees