Salesforce Business Analyst (SFDC BA)
About The Position
Job Title- Salesforce Business Analyst (SFDC BA) Location: Princeton, NJ (Hybrid — Local candidates only) Position Type: Subcontract (Subcon) Note: Need only local resource and Agentforce experience is highly desirable. Experience Requirements 10+ years overall IT experience Minimum 7 years as a Salesforce Business Analyst Hands‑on experience with Sales Cloud and Service Cloud Experience with Experience Cloud or Industry Clouds preferred Agentforce experience highly desirable (AI‑driven agent workflows, productivity enhancements, and next‑best‑action enablement) Strong understanding of Salesforce configuration, CRM processes, and business workflows Solid experience working in Agile environments and familiarity with SDLC Strong expertise in requirements gathering, user stories, acceptance criteria, BRDs/FRDs, and process mapping Excellent interpersonal, written, and verbal communication skills Strong stakeholder management with a collaborative, consultative approach. Key Responsibilities Requirements & Business Analysis Work directly with business stakeholders to elicit, analyze, document, and validate requirements for Salesforce initiatives Conduct workshops, interviews, JAD sessions to understand business needs Translate business requirements into detailed user stories, functional specifications, process flows, and acceptance criteria Perform gap analysis and help drive business process redesign leveraging Salesforce capabilities Apply Agentforce knowledge to improve agent workflows, service automation, and user engagement Collaboration & Project Support Partner with Solution Architects and functional leads to ensure solution alignment Collaborate with developers and technical teams to ensure clarity of requirements Assist in backlog refinement, sprint planning, UAT preparation, and testing support Serve as a bridge between business and technical teams to ensure alignment and project success Provide post‑deployment support to ensure smooth adoption and resolution of issues Documentation Prepare and maintain: BRDs, FRDs User stories and acceptance criteria Process maps Test scripts and UAT documentation Training materials and release notes Pre‑Sales & Advisory Support Participate in pre‑sales efforts by contributing to requirement scoping, estimations, and presentations when needed Provide consultative guidance to stakeholders on how Salesforce (including Agentforce) can solve business challenges. Additional Requirements Must be local to Princeton, NJ or within commuting distance (NY/NJ area) due to hybrid onsite needs Agentforce experience is now a strong preference and will be prioritized in evaluation
Requirements
- 10+ years overall IT experience
- Minimum 7 years as a Salesforce Business Analyst
- Hands‑on experience with Sales Cloud and Service Cloud
- Strong understanding of Salesforce configuration, CRM processes, and business workflows
- Solid experience working in Agile environments and familiarity with SDLC
- Strong expertise in requirements gathering, user stories, acceptance criteria, BRDs/FRDs, and process mapping
- Excellent interpersonal, written, and verbal communication skills
- Strong stakeholder management with a collaborative, consultative approach
- Must be local to Princeton, NJ or within commuting distance (NY/NJ area) due to hybrid onsite needs
Nice To Haves
- Experience with Experience Cloud or Industry Clouds preferred
- Agentforce experience highly desirable (AI‑driven agent workflows, productivity enhancements, and next‑best‑action enablement)
- Agentforce experience is now a strong preference and will be prioritized in evaluation
Responsibilities
- Work directly with business stakeholders to elicit, analyze, document, and validate requirements for Salesforce initiatives
- Conduct workshops, interviews, JAD sessions to understand business needs
- Translate business requirements into detailed user stories, functional specifications, process flows, and acceptance criteria
- Perform gap analysis and help drive business process redesign leveraging Salesforce capabilities
- Apply Agentforce knowledge to improve agent workflows, service automation, and user engagement
- Partner with Solution Architects and functional leads to ensure solution alignment
- Collaborate with developers and technical teams to ensure clarity of requirements
- Assist in backlog refinement, sprint planning, UAT preparation, and testing support
- Serve as a bridge between business and technical teams to ensure alignment and project success
- Provide post‑deployment support to ensure smooth adoption and resolution of issues
- Prepare and maintain BRDs, FRDs
- Prepare and maintain User stories and acceptance criteria
- Prepare and maintain Process maps
- Prepare and maintain Test scripts and UAT documentation
- Prepare and maintain Training materials and release notes
- Participate in pre‑sales efforts by contributing to requirement scoping, estimations, and presentations when needed
- Provide consultative guidance to stakeholders on how Salesforce (including Agentforce) can solve business challenges.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
