Salesforce Business Analyst

Cherokee Federal

4d•$90 - $120

About The Position

We’re seeking a motivated and certified Salesforce Business Analyst to join our team supporting a variety of public sector initiatives. This role involves close collaboration with clients and internal delivery teams to elicit business requirements, document current and future-state processes, develop user stories and acceptance criteria, and ensure Salesforce solutions align with mission, policy, and operational needs. The Salesforce Business Analyst serves as a key liaison between stakeholders and technical teams throughout the delivery lifecycle.

Requirements

This position requires an active Public Trust clearance or the ability to obtain a Public Trust clearance to be considered.
A government contract requires that this position be restricted to U.S. citizens or legal permanent residents. You must provide documentation that you are a U.S. citizen or legal permanent resident to qualify.
Bachelor’s degree required.
3–5 years of Salesforce Business Analyst, Functional Analyst, or Consultant experience; minimum 7 years of overall professional experience.
Experience supporting Public Sector Solutions (PSS) and delivery in public sector or mission-driven environments.
Strong business analysis skillset, including requirements elicitation, process modeling, user stories, and acceptance criteria.
Experience working within Agile or hybrid Agile delivery teams.
Ability to translate complex business needs into clear functional requirements without owning hands-on configuration or development.
Familiarity with Salesforce platform capabilities and cloud offerings to effectively guide solution discussions (hands-on configuration not required).
Experience supporting multi-stakeholder programs with diverse user groups.
Strong communication, facilitation, and documentation skills.
Must pass pre-employment qualifications of Cherokee Federal.

Nice To Haves

Salesforce Certified Administrator or relevant Salesforce certification preferred.
Additional certifications preferred: Business Analyst, Agile, or Salesforce Consultant-level certifications.
Commitment to maintaining Salesforce certifications; willing to assign certifications to Cherokee Federal and pursue additional credentials.

Responsibilities

Support end-to-end Salesforce delivery efforts across Public Sector Solutions (PSS), Service Cloud, Sales Cloud, Marketing Cloud, Education Cloud and Nonprofit Cloud from a business analysis and requirements perspective.
Serve as the primary point of contact for business stakeholders; build strong client relationships and act as a trusted advisor throughout discovery and delivery.
Facilitate discovery sessions, interviews, and stakeholder workshops to gather business, functional, and reporting requirements.
Document current-state and future-state business processes, workflows, and use cases.
Translate business needs into clear, actionable user stories, acceptance criteria, and functional requirements aligned with Agile delivery practices.
Partner closely with Salesforce Administrators, Developers, and Architects to ensure requirements are clearly understood and solutions align with stakeholder expectations.
Support backlog refinement, sprint planning, and ongoing prioritization in collaboration with Product Owners and project leadership.
Validate requirements and designs through walkthroughs, prototypes, and iterative stakeholder feedback.
Coordinate and support User Acceptance Testing (UAT), including test scenario development, execution support, defect triage, and sign-off.
Ensure solutions align with public sector governance, compliance, security, and data standards.
Assist with change management activities, including documentation, training materials, and stakeholder communications.
Performs other job-related duties as assigned.