Salesforce Business Analyst

Schneider Electric•Nashville, TN

2d•$98,400 - $147,600

About The Position

We are seeking an Salesforce Business Analyst to join our team at Schneider Electric. This role is critical in managing business process requirements, ensuring seamless integration of Salesforce with other systems, and supporting the development of customized solutions to meet complex business needs. The ideal candidate will have strong Salesforce experience, excellent communication skills, and the ability to work in a cross-functional environment to deliver impactful solutions.

Requirements

Excellent verbal and written communication skills.
Strong interpersonal skills and ability to work in a cross-functional team environment.
Strong customer focus with ability to translate business needs into system specifications.
5+ years of business analyst experience.
Strong business acumen and knowledge of CRM best practices.
2+ years of operational experience with Salesforce.com (preferred).
Salesforce.com Administrator Certification (strong plus).
Bachelor’s degree in Business or Information Systems (preferred).
Ability to support integration with ERP systems (SAP) and manage customization for tools like Certinia (FinancialForce).
Experience guiding decisions on functionality placement and system enhancements.
Familiarity with project management workflows and end-to-end business processes.

Responsibilities

Manage the collection and implementation of business process requirements for Salesforce.com.
Collaborate with business groups, IT, and end users to identify, document, and communicate business processes.
Create technical requirements for visual layouts, workflow rules, and business logic to streamline processes and improve user experience.
Work with development teams to implement and integrate third-party products/applications on the Force.com platform.
Coordinate with IT and Salesforce.com vendors to maintain smooth operation and performance of the platform.
Lead user acceptance testing with business units and end users against business requirements.
Maintain key system metrics to track trends in usage, adoption, and data integrity.
Train end users, prepare documentation (requirements, training materials, process/data flows, use cases, functional design).
Perform Salesforce system administration, including managing contacts, accounts, opportunities, dashboards, and reports.
Create and execute queries and reports; maintain user roles, security, and profiles.

Benefits

medical (with member reward points)
dental
vision
basic life insurance
Benefit Bucks (credits to apply towards your benefits)
flexible work arrangements
paid family leaves
401(k) + match
well-being and recognition (including service anniversary) programs
12 holidays per year
15 days of paid time off per year (pro-rated in the first year of employment based on start date)
opportunity to purchase company stock (eligibility depends on start date)
military leave benefits