Salesforce Business Analyst

Gravie•Minneapolis, MN

34d

About The Position

Hi, we're Gravie. Our mission is to improve the way people purchase and access healthcare through innovative, consumer-centric health benefit solutions that people can actually use. Our industry-changing products and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way. A Little More About The role: We're looking for a Salesforce Business Analyst to provide leadership and clearly communicate WHAT customers need and WHY it is important. It will be essential to build relationships with business SMEs, multiple technical teams including Product Engineering teams, architects, and Product teams. We are B2B Marketing and Sales and B2C Service, so having a variety of industry and Customer Relationship Management experience and process knowledge will ensure your success. Both oral and written communication will need to be precise and clear as this role will be responsible for writing users stories with clear scope and managing backlog priority. The person in this role will be highly collaborative and curious, communicate often and proactively, and is enthusiastic about detailed analysis.

Requirements

Bachelor's Degree or equivalent
5 years of substantial experience in with Sales, Marketing, and Service processes and software solution delivery as a Product Manager, Product Owner, or Business Analyst
3 years of experience with Salesforce and Jira
Strong general business acumen
History of managing complex processes and multi-layered projects
Excellent communication skills
Demonstrated success getting results through collaboration

Nice To Haves

Salesforce administrator certification
Previous experience at a high growth company.
Healthcare industry experience
System integration consulting experience

Responsibilities

Document Salesforce processes in Lucid to provide business context to engineering teams
Analyze current state and requested requirements to document detailed business requirements
Demonstrate standard Salesforce features and solutions built for Gravie
Recommend CRM industry best practices to enhance user experience and reporting features
Write user stories in Jira with testable AC by working with Quality Assurance
Identify and communicate dependencies between stories in and out of the Salesforce backlog
Manage priority of the backlog in Jira
Manage communication and deadlines to deliver solutions on time
Verify requirement delivery to coordinate story acceptance
Coordinate UAT testing and release communications with business partners
Support questions from production users
Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented.