Salesforce Business Analyst
About The Position
The Salesforce Business Analyst will be responsible for assisting in gathering requirements, configuring, maintaining, and supporting Salesforce solutions to meet our business needs. Duties may include: Collaborate with cross-functional teams to ensure alignment between business needs and Salesforce functionality. Gather, refine and drive requirements Building business stakeholder relationship Uncovering needs through flow diagrams Facilitate requirements working sessions Relaying and clarifying requirements for the development and testing teams Prepare and/or review test cases Provide Training for pre and post deployment. Maintain a healthy refined backlog Participate in Agile Ceremonies
Requirements
- A bachelor’s degree in Business Administration, Information Systems, or related field, or equivalent work experience.
- 2+ years experience in Salesforce as an Administrator or Business Analyst
- Knowledge of Sales and Service processes in Salesforce
- Strong analytical and problem-solving skills.
- Good written and verbal communication and interpersonal skills.
- Ability to work both independently and collaboratively in a team environment.
- Ability to pivot in a fast-paced environment.
- Understanding and Agile mindset
Nice To Haves
- Certified as Salesforce Administrator preferred
Responsibilities
- Collaborate with cross-functional teams to ensure alignment between business needs and Salesforce functionality.
- Gather, refine and drive requirements
- Building business stakeholder relationship
- Uncovering needs through flow diagrams
- Facilitate requirements working sessions
- Relaying and clarifying requirements for the development and testing teams
- Prepare and/or review test cases
- Provide Training for pre and post deployment.
- Maintain a healthy refined backlog
- Participate in Agile Ceremonies
Benefits
- Medical, dental and vision benefits
- 401k Match
- Paid parental leave and adoption assistance
- Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
- Paid volunteer day annually
- Tuition assistance program, professional certification reimbursement program and other professional development opportunities
- AAA Membership Discounts, perks, and rewards and much more
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
101-250 employees
