Salesforce Business Analyst

Penske•Reading, PA

49d

About The Position

This position will maintain the Salesforce.com system for the Contract Sales team. This includes consolidating requirements from sales, leadership, and partner organizations to properly configure the system. This position will also analyze data from the system and other systems of record to provide leadership with information needed to make strategic decisions.

Responsibilities

Provide Salesforce system administration support for Contract Sales
Work closely with cross functional teams to understand business processes, goals and gaps to implement solutions (e.g. automating and improving workflows, custom reporting, etc.) that address business needs
Provide end user support for Salesforce for Contract Sales, including responding to questions, system errors, system monitoring, and troubleshooting
Develop system strategies and implement enhancements while working with departments and third-party vendors to meet business needs.
Manage the implementation, testing, and documentation of all new processes and applications
Support workflow configurations and enhancements to support process changes
Ensure the proper planning, coordination, and implementation of new programs and enhancements
Develop custom reports and dashboards
Maintain knowledge of Salesforce and other system developments through participation in user group activities, knowledge exchange, and other related activities
Review Salesforce release documentation to fully understand new capabilities and perform testing in sandbox environment to ensure current functionality continues to work properly
Identify risks and opportunities for the implementation of any new functionality and integrations with other systems
Maintain a repository for integration technical specification documents and other workflow documentation for new and existing integrations
Other projects and tasks as assigned by manager