Salesforce Business Analyst - Service Cloud (Cleared)

Thunder

1d • Remote

About The Position

Thunder is seeking a Business Analyst (BA) to play a vital role in the delivery of complex Federal Salesforce Public Sector solutions, with a focus on Service Cloud and Experience Cloud. Working in close partnership with the Federal Solution Architect, you will act as a bridge between mission requirements and technical execution. You will lead the elicitation of requirements, define user stories, and perform hands-on configuration to ensure best-in-class outcomes within rigorous Federal security and compliance standards.

Requirements

• 4-6+ years of Salesforce consulting experience, with a proven track record in large-scale Federal environments.
• Extensive hands-on experience with Salesforce Government Cloud Plus, Service Cloud, and Experience Cloud.
• Deep knowledge of the Salesforce ecosystem with advanced expertise in configuration, customization, and business process modeling.
• Proven working knowledge of, or willingness to learn, Agentforce and Salesforce AI capabilities.
• Exceptional stakeholder management skills and the ability to establish credibility with Federal decision-makers.
• Practical expertise in Agile methodology, including managing scrum calls and prioritizing backlogs for complex programs.
• US Citizenship required.
• Active Security Clearance required.
• Bachelor's degree required.
• Required: Salesforce Certified Administrator and Business Analyst.

Nice To Haves

• Service Cloud Consultant
• Experience Cloud Consultant
• Salesforce AI Specialist

Responsibilities

• Collaborate with the Solution Architect to align technical designs with business strategies, ensuring all documentation complies with Federal standards.
• Support running discovery workshops with cleared Federal stakeholders to elicit mission-critical requirements and translating them into functional specifications and user stories.
• Develop detailed business process diagrams and call flow designs to support the design of scalable Federal solutions.
• Supports the configuration of Salesforce Service Cloud, Experience Cloud, and Government Cloud Plus environments to meet documented user stories.
• Support client User Acceptance Testing (UAT) and collaborate with developers and QA resources to verify that solutions meet rigorous Federal requirements.
• Coordinate with all Delivery resources to assign work and ensure high-quality deliverables.
• Stay updated on Salesforce trends like Agentforce and AI capabilities to provide innovative solutions within secure Government Cloud Plus environments.

Benefits

• Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered.
• Ownership & Impact – Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building. Come make your mark!
• Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology.
• People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally.

What This Job Offers

• Career Level: Mid Level
• Number of Employees: 251-500 employees