Salesforce Business Analyst I - Functional

Waste Management, Inc. (WM)•Houston, TX

4h•Onsite

About The Position

Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. I. Job Summary Under general supervision, conducts business process analyses, needs assessments, and preliminary cost/benefit analyses in an effort to align business solutions with the company strategy and initiatives. Undertakes projects requiring specialized business knowledge and decision making that will influence others across the company to adopt newly re-engineered processes into Waste Management business units. II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform the assigned essential duties satisfactorily. Other minor duties may be assigned and duties may vary by department. Experience with Salesforce implementations, integrations, or enhancements is a strongly preferred. Works with management, and individual team leaders by contributing strategic vision and integrating a broad range of ideas regarding business solutions development. Under minimal supervision, acts as a liaison between the technology and business groups in the development of Salesforce CRM and enhancement of existing systems. Assists with projects plans, and coordinates resources to accomplish project tasks. Conducts business processes and systems analysis while considering the business implications to the current and future business environment. Assists with deliverables, cost, schedule and quality of one or more enterprise solutions projects. Reviews progress and evaluates results for accuracy and efficiency. Works with internal and external customers, suppliers and other partners to resolve problems, respond to suggestions for improvement and enhancements, test, refine and institutionalize solutions. Work with Development and testing teams to explain requirements, do sanity checks and review test cases Provide acceptance criteria for stories and defects. III. Supervisory Responsibilities This job has no supervisory duties. IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience Education: Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience Experience: One (1) year of relevant experience (in addition to education requirement). B. Certificates, Licenses, Registrations or Other Requirements Preferred: PMI Certification C. Other Knowledge, Skills or Abilities That Contribute to Success Effective communicator with the ability to lead and influence others Benefits At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. Environment This posistion is based in Houston, TX at our corporate headquarters. Candidates must be located in Houston with the ability to work onsite. No relocation assistance will be provided. If this sounds like the opportunity that you have been looking for, please click "Apply". ABOUT WM WM (WM.com) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com. Equal Employment Opportunity For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation. Real ID In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons, or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative. What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities. We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.

Requirements

Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience
One (1) year of relevant experience (in addition to education requirement).
Effective communicator with the ability to lead and influence others
Candidates must be located in Houston with the ability to work onsite.
In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons, or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative.

Nice To Haves

Experience with Salesforce implementations, integrations, or enhancements is a strongly preferred.
PMI Certification

Responsibilities

Works with management, and individual team leaders by contributing strategic vision and integrating a broad range of ideas regarding business solutions development.
Under minimal supervision, acts as a liaison between the technology and business groups in the development of Salesforce CRM and enhancement of existing systems.
Assists with projects plans, and coordinates resources to accomplish project tasks.
Conducts business processes and systems analysis while considering the business implications to the current and future business environment.
Assists with deliverables, cost, schedule and quality of one or more enterprise solutions projects.
Reviews progress and evaluates results for accuracy and efficiency.
Works with internal and external customers, suppliers and other partners to resolve problems, respond to suggestions for improvement and enhancements, test, refine and institutionalize solutions.
Work with Development and testing teams to explain requirements, do sanity checks and review test cases
Provide acceptance criteria for stories and defects.