Salesforce Analyst II

GM Financial • Arlington, TX

2d

About The Position

The Salesforce Analyst II partners with business representatives at all levels to identify bottlenecks, inefficiencies, and improvement opportunities. This role recommends process enhancements and automation solutions to optimize productivity and maximize ROI. Responsibilities include defining, prioritizing, and documenting requirements; creating business requirement documents/user stories; developing QA test scripts; configuring Salesforce declaratively; and ensuring data security. This role spans all stages of a project lifecycle and participates in Agile ceremonies.

Responsibilities

• Serve as a subject matter expert and project manager, assisting with project timelines and ensuring on‑time delivery
• Build relationships with users, stakeholders, and partners while demonstrating Salesforce platform expertise
• Analyze business processes and promote process‑driven solutions to enhance accuracy and efficiency
• Prepare and maintain detailed records, documentation, and reports for presentations and summaries
• Create functional business requirement documents and user stories
• Develop and maintain strong understanding of data security
• Communicate benefits of new ideas to stakeholders
• Stay current on SFDC features and recommend enhancements
• Assess training needs, develop materials, and deliver training
• Mentor the Salesforce Analyst I
• Identify dependencies in project requirements impacting other systems or processes
• Utilize APEX Data Loader and/or Import Wizard for data transfer and cleansing
• Participate in Agile ceremonies such as scrum, sprint planning, and refinement
• Use declarative Salesforce tools to build flows, validation rules, sharing rules, and layouts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed