Salesforce Alliance Partner Manager - Small Business Segment, North America
About The Position
Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Sales Mission At Vonage, we’re redefining how businesses communicate in today’s fast-moving digital, cloud, and real-time world. Our Sales team is high-energy, customer-focused, and relentlessly innovative - committed to delivering cutting-edge UCaaS, CCaaS, and AI-powered solutions. As an Alliance Partner Executive, you’ll be at the forefront of our ServiceNow ecosystem strategy—expanding our footprint and influence by building and managing powerful relationships. Why this role matters: The ServiceNow Alliances team is a key growth engine for Vonage—driving pipeline and revenue by aligning our business with ServiceNow and its extended ecosystem. This role is perfect for someone who thrives on relationship-building, strategic partnerships, and go-to-market execution. We’re looking for someone experienced in the ServiceNow ecosystem or with a strong background in partner management or alliances. If this sounds like you—keep reading!
Requirements
- Proven experience in Alliance Partner Management or Partner Sales
- Strong track record of recruiting, onboarding, and enabling partners
- Prior experience or familiarity with the ServiceNow ecosystem is a must
- Prior direct sales experience is a huge plus a desire to succeed and a “get-it-done” attitude
Nice To Haves
- Experience within the Salesforce ecosystem is a plus
Responsibilities
- Drive ServiceNow Business Segment referral business
- Build, nurture, and manage relationships with ServiceNow Business teams
- Align Vonage’s sales reps with their Salesforce counterparts to generate pipeline and close opportunities
- Own executive alignment and sales engagement - position Vonage as ServiceNow’s top communication partner
- Plan and lead joint field events with ServiceNow (both partner-facing and customer-facing)
- Collaborate cross-functionally within Vonage to maintain momentum on partner strategy and joint outcomes Coordinate and run interlocks, milestone tracking, and strategy sessions with partners and internal stakeholders.
- Drive execution of regional go-to-market strategies with ServiceNow and other alliance partners.
- Deliver internal training sessions to equip Sales, Product, Services, and Support teams on partner ecosystem updates.
- Represent Vonage at industry events, promoting our brand and ecosystem value.
- Manage technical and business escalations to maintain partner success and deal velocity.
- Execute against established revenue, activity, and relationship goals.
- Support ongoing optimization of alliance processes to enhance partner program impact.
Benefits
- Company Bonus or Commission Structure (depending on the role)
- Medical, Dental, and Vision Coverage Options
- 401(k) Savings Plan
- Company-Paid Basic Life and AD&D Insurance
- Short-Term Disability (STD)
- Long-Term Disability (LTD)
- Maternity/Parental Leave
- Flexible Spending Accounts (FSA)
- Health Savings Account (HSA)
- Employee Support Program (EAP)
- Voluntary Supplemental Insurance
- Lifestyle Benefits
- Volunteer Time Off (VTO)
- Tuition Reimbursement - available for select positions; full details will be shared during the interview process
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
