IT Business Partner North America

Ipsen • Cambridge, MA

1d • $180,000 - $260,000

About The Position

The Global Digital & IT (GDIT) Business Partner for North America is responsible for leading all digital and technology initiatives supporting Ipsen’s commercial operations in the region. Acting as a strategic consultant and trusted advisor, this role ensures that technology investments drive measurable business value and align with Ipsen’s global Digital & IT strategy. This position requires an experienced leader capable of spearheading the development and execution of a high-impact digital & technology strategy in service of the North America commercial affiliates as well as acting as a strategic leader with experience in managing complex IT & Digital activities. As the single point of accountability for IT and digital in North America, the Business Partner collaborates with senior business leaders to shape a multi-year technology roadmap, foster innovation, and deliver best-in-class digital experiences for field, marketing, and medical teams. Reporting to the Vice President, GDIT – GPPS, International & North America, the incumbent operates in a matrix environment, coordinating global functions, regional leadership, and cross-functional delivery teams.

Requirements

• Minimum 15 years’ of relevant professional experience
• Proven track record of successfully addressing foundational digital capabilities within Commercial & Affiliates organizations, driving tangible improvements in commercial platform portfolio, processes, and team dynamics.
• Bachelor’s degree in a related field, with demonstrated expertise in enterprise digital and IT strategy.
• Proven track record of successfully leading Commercial digital initiatives, driving innovation, and delivering business value.
• Strong understanding of Commercial processes, scientific workflows, and regulatory requirements in the biotech sector.
• Proficiency in a wide range of digital technologies and platforms relevant to Commercial including but not limited to data &analytics and AI.
• Strong understanding of technical platforms, architecture, and data related to commercial activities, with the ability to architect and implement robust digital solutions.
• Strategic thinker with a deep understanding of business drivers and industry dynamics, capable of translating organizational goals into actionable digital technology strategies and initiatives.
• Experience in evaluating emerging technologies and trends, assessing their potential impact on business outcomes, and making informed recommendations for strategic investment.
• Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
• Proven ability to communicate complex technical concepts and strategies in a clear and compelling manner, fostering alignment and support for digital transformation efforts

Nice To Haves

• Master’s degree in a technology-related field (minimum of 12 years’ relevant experience) is preferred

Responsibilities

• Strategic Business Partnership & Planning Act as the primary GDIT strategic partner (SPOC) for North America Commercial & Business Ethics stakeholders, ensuring alignment between NA business priorities and global Digital & IT strategy.
• Translate North America business objectives into a clear, prioritized digital roadmap aligned with global platforms, governance, and enterprise standards.
• Partner with NA leadership (Commercial, Business Ethics, GPPS, and other key stakeholders) to shape demand, define business cases, and ensure initiatives deliver measurable business value.
• Act as GDIT sponsor in executive steering committees to shape strategic initiatives current and future capabilities.
• Digital Capabilities & Value Delivery Assess current-state North America digital capabilities, identifying gaps, redundancies, and opportunities to simplify and optimize the technology landscape.
• Drive adoption and value realization of global digital platforms (e.g., CRM, Data, Omnichannel, MDM) within North America, ensuring local needs are addressed without fragmenting enterprise architecture.
• Champion process simplification and digital enablement to improve field force effectiveness, customer engagement, compliance processes, and data-driven decision-making.
• Stakeholder Management & Coordination Implement clear governance and decision-making processes for NA initiatives, ensuring alignment with enterprise architecture and cybersecurity standards.
• Lead Value Board and governance forums by providing visibility into NA initiatives, risks, interdependencies, and roadmap evolution.
• Lead cross-functional collaboration across Commercial, Medical, Business Ethics, Finance, and Operations to ensure integrated delivery of digital capabilities.
• Change Management & Adoption Lead organizational readiness and change management efforts for major digital initiatives, ensuring strong stakeholder engagement and end-user adoption.
• Communicate effectively with NA leadership and affiliate teams on initiative status, benefits realization, risks, and roadmap updates.
• Anticipate evolving business and regulatory requirements within North America and proactively recommend system enhancements or adjustments.
• Technical & Functional Expertise Maintain strong knowledge of pharma commercial systems (CRM, Omnichannel, Data Platforms, Consent, MDM, etc.) and understand their practical application within North America operations.
• Evaluate emerging technologies and industry trends to identify opportunities that strengthen NA commercial effectiveness while remaining aligned with enterprise standards.
• Provide informed guidance on solution design trade-offs, balancing local agility with global scalability and clean-core principles.
• Risk Management & Compliance Ensure North America digital initiatives comply with regulatory requirements, data privacy laws, quality standards, and Ipsen governance frameworks.
• Promote disciplined financial and delivery governance to ensure projects remain within approved scope, timeline, and budget.

Benefits

• At Ipsen we are proud to offer a comprehensive employee benefits package, including 401(k) with company contributions, group medical, dental and vision coverage, life and disability insurance, short- and long-term disability insurance, as well as flexible spending accounts.
• Ipsen also provides parental leave, paid time off, a discretionary winter shutdown, well-being allowance, commuter benefits, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level