Salesforce AI Analyst Intern

Cambria • Eden Prairie, MN

7d

About The Position

Cambria’s internship program is a 12 week experience that successfully exposes interns to business need projects, professional development, assigned mentors and Cambria leaders. We help students identify their career interests and participate in two-way learning opportunities to develop their professional skill sets. Prepare to immerse yourself in a paid full-time, summer internship program that strives to provide cross-disciplinary work experiences. In the end, you will leave feeling accomplished, valuable and having made a difference. The Sales Operations department is looking for a Salesforce AI Analyst & Prompt Engineer Trainee/Intern to join their team in Eden Prairie, MN! Position Summary: The Salesforce AI Analyst & Prompt Engineer Trainee/Intern has two primary focus desired outcomes for this internship. First will be to play a pivotal role representing our Sales and Sales Operations Teams, significantly contributing to cross collaboration efforts between sales team needs, marketing enablement, business operations and internal technology departments to help exponentially increase AI adoption by sales reps. This includes documenting and prioritizing the best cases for prompt engineering opportunities in Agentforce/Salesforce that will improve sales reps efficiency and effectiveness in customer collaboration or productivity in the field. The secondary role is to help to build out the "Copilot Prompt Library and Data Resource Library" to ensure data accuracy for new prompts created based on what sales reps use today called, “The Source for Sales” as your main guide to digitizing sales reps materials into prompts and a gated data library for all approved sales or customer facing materials.

Requirements

• Strong interest in Generative AI and "prompt engineering" (knowing how to talk to a bot to get the best result) while also translating the needs and requests of the sales reps in the field.
• A personable and curious individual who understands that the sales team's most valuable resource is time so interviews must be well prepared, focused and consistent to achieve scale quickly over the internship.
• Meticulous approach to data (understands that AI is only as good as the data it sits on).
• Creative writing and solid persona based interview capabilities and impact based communication skills.
• Education: Currently pursuing a degree in Business Analytics, Information Systems, Marketing, or a related field is preferred. Any technical certification from a credible AI focused, accredited training program will be considered.
• Experience: Hands-on experience using Generative AI tools (ChatGPT, Claude, Gemini) with an understanding of prompt structures (e.g., providing context, setting personas, and defining output formats).
• Basic understanding of the ethics of AI, "hallucinations," and the basics of how Salesforce uses LLMs, even if you yourself have not used Salesforce prior roles.
• Systems: Google Suites or Excel for V-Look Up Creation, any prompt related system access, not necessary in Salesforce

Nice To Haves

• Salesforce Certified Associate
• Salesforce Trailhead Badges in applicable areas

Responsibilities

• Complete and present a capstone project related to department business needs. This will include research, analysis, and presenting the overall findings and suggestions to peers and Cambria Leaders.
• Leverage your current prompt building development skills to help our internal sales operations team and our internal Cambria cross functional AI Strike team suggest, prioritize, build and adopt the best use case scenarios that benefit our sales team adopt and use our Agents. This will be achieved through Sales Use Case Discovery: Interviews with top-performing reps and sales leaders to identify manual tasks that can be automated via generative AI.
• Copilot Prompt Library: Research, test, and build a standardized library of AI prompts (in either Agentforce, Slack or our Google Suite workflows that can be connected to our SF instances). Examples could include creating prompt suggestions to help reps answer reporting questions quickly, draft follow-up emails or quickly research prospects with a few clicks of a button.
• Data Validation for AI: Perform deep-dive data audits to ensure CRM records are "AI-ready"—focusing on cleaning the specific fields that feed into AI models to prevent "garbage in, garbage out."
• AI Training & Documentation: Create "How-To" guides and short videos showing the sales team how to use the prompt library to save 5+ hours per week to increase adoption and awareness of how sales can leverage AI to improve efficiency in the field.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Number of Employees: 1,001-5,000 employees