Salesforce Administrator

GiveWell

6h • Hybrid

About The Position

GiveWell is a research organization that identifies and funds cost-effective giving opportunities, focusing on global health and well-being. Our work is funded by tens of thousands of donors who rely on our research to inform their giving. We’ve grown from directing $1.5 million in 2010 to directing more than $400 million in 2025.
The Role
We’re hiring a Salesforce Administrator to support internal users, continuously improve user experience and data quality, and ensure data reliability and consistency across our Salesforce instance. The Salesforce Administrator will fully own the support, maintenance, and roadmap of core products leveraging Salesforce NPSP, and provide front-line support for our custom Salesforce app.
Why we’re hiring this role right now: GiveWell's fundraising and grants management work depends heavily on Salesforce to operate effectively and scale our impact. Our Technology team currently has only one Salesforce Administrator, and the volume of day-to-day support requests has left little room for proactive improvements such as reducing technical debt, improving data quality, or building new features that would meaningfully benefit our growing organization. As GiveWell grows and our use of Salesforce expands, particularly in grants management, we expect demand to outpace what a single administrator can sustainably support. We're looking for someone who can share the support load, bring additional depth to the team, and help us continuously improve the systems that underpin our life-saving work.
As our Salesforce Administrator, you’ll support:
Outreach CRM
Gift/Donation Processing System
Grants administration
Service Console/Case Management
Reports & Dashboards.

Requirements

• one to three years of professional experience as a dedicated Salesforce Administrator along with some prior professional experience in customer-facing roles
• A strong technical understanding of Salesforce, especially as deployed in NPSP
• Familiarity with integrations and packages used with Salesforce, especially for non-profits (e.g., Form Assembly, G-Connector, Zapier, Cirrus, and donation payment platforms)
• Extensive experience providing support to all kinds of users (e.g., from entry-level staff to senior leadership)
• Prior experience working on a small, collaborative team with a high ownership culture, preferably in a non-profit organization
• Knowledge of data integrity within Salesforce and familiarity with strategies to drive data quality
• Skills in report building and dashboard development
• Experience helping users improve how they use Salesforce through training and tutorials
• Proven ability to put together effective and engaging enablement resources like videos, guides, and other forms of documentation
• A clear prioritization framework and ability to meet deadlines, act with urgency, and manage trade-offs with great judgement
• Experience working within project management software (we use Asana)

Nice To Haves

• Customer service excellence: You feel like you’ve done a good job when your teammates are served quickly, fully, and with thoughtfulness.
• Sense of stewardship: You feel responsible for the outcomes of the work that you do. As a result, you act proactively and actively model the level of care and discretion required of someone in a tech admin role.
• Listening skills: You are able to translate a user’s description of the issue into something you can take action on from a technical perspective. You have empathy for various staff needs and challenges.
• Communication skills: You are really good at asking effective clarifying questions, you convey statuses and updates across the team when needed, you give users clear guidance and instructions, and you excel at conveying technical concepts to non-technical audiences.
• Problem-solving skills: You have honed the art of troubleshooting user issues, and have a good sense of when to dive in and figure it out and when to escalate and reach out for help.
• Organizational skills: You have great attention to detail, thrive on creating systems and scalable workflows, and keep meticulous records of your work. You properly utilize our collaboration and project management tools.
• Prioritization skills: You maintain your composure and structure even when juggling multiple high-priority demands and have excellent judgment in figuring out what’s most important.

Responsibilities

• Serve as the primary point of contact for all Salesforce support requests, resolving issues in a timely manner and/or routing requests for products maintained by other teammates
• Proactively monitor Salesforce performance and initiate troubleshooting when necessary
• Manage onboarding/offboarding and permission modifications
• Support teams with reporting and dashboards
• Design and deliver walkthroughs and training to educate staff
• Escalate bugs and larger process issues to senior SF teammates
• Create and share documentation to help teammates use SF effectively
• Identify and suggest areas for improvement
• Own data quality including setting up monitoring systems to identify problematic data streams/automations and eliminate errors
• Perform data uploads using tools like DataLoader
• Perform exploratory data analysis to expose data quality problems and resolve them
• Drive duplicate management in partnership with our fundraising team
• Handle and manage data with an eye to upholding our privacy, security, and data management standards

Benefits

• Fully funded health, dental, vision, and life insurance (we cover 100% of premiums within the US for you and any dependents)
• Four weeks of paid time off per year
• 16 weeks of fully paid parental leave
• Ergonomic home workstations or coworking space memberships
• 403(b) retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed