Salesforce Administrator

Canadian Imperial Bank of Commerce•Chicago, IL

19d•$133,973 - $144,300•Hybrid

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com CIBC Bank USA seeks a Salesforce Administrator to provide end-user and application support for Salesforce applications to meet business requirements, including troubleshooting or validating custom objects, fields, record types, page layouts, and validation rules. Perform administrator functions on various Salesforce CRM platforms, including Sales Cloud, Service Cloud, Financial Services Cloud, Experience Cloud, and Marketing Cloud. Monitor and maintain workflow rules, process builder flows, and approval processes to automate business processes. Perform system maintenance, including monitoring system performance, performing health checks, and managing system backups. Create and manage self-serve reports and dashboards to provide actionable insights and track key performance metrics. Execute Dev Ops pre- and post-deployment tasks in all environments. #LI-DNI Position requires a Bachelor’s degree in Computer Science, Computer Information Systems, or a related field, followed by 5 years of progressively responsible experience as a Salesforce Administrator.

Requirements

Bachelor’s degree in Computer Science, Computer Information Systems, or a related field
5 years of progressively responsible experience as a Salesforce Administrator.
5 years of experience with Salesforce implementation and management
5 years of experience with Salesforce Object Query Language (SOQL) and Salesforce Object Search Language (SOSL)
5 years of experience with Apex (including CSS, JavaScript, and Lightning components)
5 years of experience with Salesforce sharing and security (including roles, profiles, permissions, OWD, and sharing rules)
2 years of experience with building complex flows
Must have Salesforce Administrator or Platform Developer certification

Responsibilities

Provide end-user and application support for Salesforce applications to meet business requirements, including troubleshooting or validating custom objects, fields, record types, page layouts, and validation rules.
Perform administrator functions on various Salesforce CRM platforms, including Sales Cloud, Service Cloud, Financial Services Cloud, Experience Cloud, and Marketing Cloud.
Monitor and maintain workflow rules, process builder flows, and approval processes to automate business processes.
Perform system maintenance, including monitoring system performance, performing health checks, and managing system backups.
Create and manage self-serve reports and dashboards to provide actionable insights and track key performance metrics.
Execute Dev Ops pre- and post-deployment tasks in all environments.

Benefits

At CIBC, your goals are a priority.
We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

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