Salesforce Administrator

Tractor Zoom•West Des Moines, IA

41d•Hybrid

About The Position

We are committed to helping leaders in agriculture make data-driven decisions when it comes to buying, selling, financing, and insuring heavy equipment. Tailored to each business’ unique needs, the Tractor Zoom solution suite utilizes data and technology to impart equipment insights that are honest, accessible, and actionable. We empower Farm Credit Associations, Farm Service Agencies, banks, equipment dealerships, auctioneers, and farmers, and fuel their growth. We’re Looking for an ‘A’ Player As a Managed Services Salesforce Admin, you will be a key member of the Managed Services team, responsible for providing expert-level support to our customers using our Salesforce-based product. You will work closely with clients to troubleshoot, resolve issues, and optimize the performance of our application built on the Salesforce platform. This role ensures that clients receive a seamless and high-quality experience with both our product and the underlying Salesforce platform. The ideal candidate is Salesforce certified and has experience working in the Salesforce platform. They should be highly motivated, have excellent communication skills, and analytical abilities. They can also communicate effectively with customers and translate technical language into layman’s terms.

Requirements

Bachelor’s degree or Associate’s degree, or equivalent experience.
1-3 years professional work experience.
Passion for learning, problem solving and customer service.
Strong understanding of Salesforce, including Lightning Experience, configuration, and administration. Salesforce certifications (Administrator, Advanced Administrator, or similar) are highly desired.
Proficiency in troubleshooting software and Salesforce-related issues, including basic knowledge of Apex, Visualforce, Flows, and integrations.
A customer-first mindset with a passion for delivering excellent service and building long-term client relationships.
Proficient in MS Excel, Google apps, other commonly used business applications; demonstrated ability to learn new systems.
Exceptional communication and interpersonal skills.

Nice To Haves

Basic knowledge of software development lifecycle (SDLC) and agile methodologies preferred.
Experience with Salesforce managed services or product support preferred.

Responsibilities

Maintain deep knowledge of our Salesforce-based application to support customers effectively, including configurations, integrations, and customizations.
Diagnose, prioritize, and resolve technical problems, ensuring minimal disruption to the customer’s operations.
Gather needs and requirements of customers and design high quality solutions in Salesforce via custom objects, custom fields, workflows, and processes.
Manage Salesforce users, profiles, roles, permission sets and other administrative responsibilities.
Generate and analyze simple and complex reports from Salesforce.
Perform testing of system enhancements within a test environment and other quality assurance tasks.
Work closely with engineering and development teams to escalate unresolved issues or bugs, ensuring timely resolution.
Provide ongoing training and support to customers, creating knowledge base articles and user guides as needed.
Monitor the health and performance of the application and underlying Salesforce platform, proactively identifying and resolving potential issues.
Identify trends in customer issues and provide feedback to the product team for future enhancements and improvements.
Ensure all tickets are handled within the agreed-upon SLAs and follow internal processes for ticket management.
Collaborate with the Customer Success team to ensure clients are getting the most out of the platform and understand its full capabilities.
Other duties as assigned.