Salesforce Administrator

Christian Care Ministry•Orlando, FL

23d•$73,000 - $99,500

About The Position

The Salesforce Administrator will partner with the Production Support team to define, implement, and drive best practices for improving quality engineering solutions to meet the Ministry needs. This role will work with scrum teams to release sustainable product quality throughout SDLC.

Requirements

3–5 years of hands-on Salesforce Administration experience in multi-cloud environments
Strong knowledge of Salesforce declarative tools: Flows, Validation Rules, Custom Objects, Reports, Dashboards, and Page Layouts
Proficient with data management tools (Data Loader, Import Wizard, Excel) and data hygiene best practices
Understanding of Salesforce security, sharing models, and role hierarchies
Familiarity with sandbox management, release management, and deployment best practices
Comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of Salesforce projects
Experience with enterprise-scale applications and operational support of systems
Experience with software development process/lifecycle
Ability to work in a fast‐paced environment, multi‐project environment, meeting commitments and deadlines
Organized, and detail oriented with a concise, impactful writing and communication style
Knowledge of data protection operations and legislation (e.g. GDPR, HIPAA)
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
Highly collaborative team player who thrives in cross-functional settings
Adaptable and curious learner committed to continuous improvement
Strong sense of accountability, confidentiality, and trustworthiness
Tech savvy - Anticipating and adopting innovations in business-building digital technology applications
Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
Member First – exhibits full commitment to serving members and/or clients by prioritizing their needs first in alignment with our program’s purpose. This commitment is demonstrated through understanding of the program(s), provided through quality and timely service while exercising empathy in every interaction. Every CCM employee shares responsibility to steward resources faithfully, removing barriers to understanding, and creating accessible, connected, and Christ-centered experiences.
Humble – demonstrates Christ-Centered humility by honoring others, accepting feedback, and prioritizing collective success over individual recognition
Hungry – exhibits initiative, perseverance, and commitment to serving God through excellence. Demonstrates passion for personal and organizational growth while diligently advancing the mission of Christian Care Ministry
Smart – shows relational and emotional intelligence, communicates effectively, collaborates harmoniously, and reads social cues with grace and discernment
Bachelor’s degree in Computer Science, Information Technology or closely related field with 2+ years of Salesforce Administration experience or combination of education and experience required
Salesforce Administrator certification (ADM201) required

Nice To Haves

Experience in a healthcare‐related field or financial field
Salesforce Advanced Administrator or Platform App Builder certification
Experience with Health Cloud data model or Marketing Cloud automation journeys
Exposure to Salesforce DevOps tools such as Gearset or Copado
Basic familiarity with Apex, SOQL, or Lightning App Builder customization
Experience supporting member or patient portals through Experience Cloud

Responsibilities

Serve as a Salesforce evangelist within the organization; suggest how the current application can be enhanced to improve business processes and communicate that in writing and presentation
Build and optimize automations using Flows, Approval Processes, and other declarative tools to streamline business processes.
Manage all aspects of user management including roles, profiles, permissions, public groups, OWD, sharing rules
Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Lightning Flow, assignment rules, approval processes, record types, dynamic layouts, apps, custom settings, custom metadata types
Partner with internal stakeholders to gather requirements and translate them into scalable Salesforce solutions
Work User Support Tickets
Document configurations, business processes, and change history to support continuity and compliance.
Work with integrated applications including: Formstack, Webmerge, and Formstack Sign
Complete regular internal system audits, assist with security projects, and prepare for quarterly releases by staying up to date on the platform’s new tools and capabilities
Continually improve and enhance Salesforce platform, gathering requirements, and feedback, designing scalable best practice solutions to meet Ministry needs, and managing product road map
Collaborate with the Manager of CRM Admin and fellow admins to ensure alignment with roadmap priorities and governance standards
Contribute to the exercise and expression of the Ministry’s Christian beliefs
All other duties as assigned

Benefits

100% paid Medical for employees/99% for family
Generous employer Health Savings Account (HSA) contributions
Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance
6 weeks of paid parental leave (for both mom and dad)
Dental - two plans to choose from
Vision
Short-term Disability
Accident, Critical Illness, Hospital Indemnity
401(k) – up to 4% match on ROTH or Traditional contributions
Generous paid-time off and 11 paid holidays
Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo
Employee Assistance Program including no cost, in-person mental health visits and employee discounts
Monetary Anniversary Awards Program
Monetary Birthday Awards