Salesforce Administrator

Cognizant•San Jose, CA

About The Position

Artificial intelligence (AI) and the data it collects and analyzes will soon sit at the core of all intelligent, human-centric businesses. By decoding customer needs, preferences, and behaviors, our clients can understand exactly what services, products, and experiences their consumers need. Within AI & Analytics, we work to design the future—a future in which trial-and-error business decisions have been replaced by informed choices and data-supported strategies. By applying AI and data science, we help leading companies to prototype, refine, validate, and scale their AI and analytics products and delivery models. Cognizant’s AIA practice takes insights that are buried in data and provides businesses a clear way to transform how they source, interpret and consume their information. Our clients need flexible data structures and a streamlined data architecture that quickly turns data resources into informative, meaningful intelligence.

Requirements

Experience: Typically experienced in a Salesforce Administrator or Business Systems Analyst role, with a strong focus on configuration
Experienced in datalake concepts
Education: A Bachelor's degree in Business, Information Technology, Computer Science, or a related field.
Technical Skills: Strong expertise in Salesforce configuration and automation tools like Flow Builder and Process Builder.
Experience with Salesforce Clouds relevant to client (e.g., Service Cloud, Sales Cloud, Revenue Cloud, B2B Commerce).
Familiarity with Agile development methodologies and DevOps practices.

Responsibilities

User and Access Management: Manage user roles, profiles, permission sets, and sharing rules to maintain a secure and scalable security model.
Configuration and Customization: Implement configuration changes, including custom objects, validation rules, page layouts, flows, and approval processes, to meet business requirements.
System Maintenance and Data Integrity: Perform regular system health checks, manage data imports/exports, and implement data integrity, deduplication, and cleansing strategies.
Documentation and Training: Create training materials, provide ongoing user guidance, and maintain comprehensive technical documentation of processes and system changes.
Collaboration and Project Support: Work closely with developers, IT teams, and scrum teams to test, verify, and deploy solutions using Agile methodologies and tools like Jira.