Salesforce Administrator

One More Child

16h•Onsite

About The Position

The Salesforce Administrator manages the day-to-day operations, configuration, and user support for the Salesforce environment at One More Child. This role ensures the platform runs efficiently by handling user management, resolving support tickets, Salesforce features, and maintaining system documentation. The Administrator enhances system usability through proactive improvements, data integrity practices, and ongoing user training.

Requirements

Bachelor’s degree preferred, or equivalent experience.
At least five years’ experience working with Salesforce or a comparable CRM.
Proactive approach to platform improvements and user experience.
Experience creating training materials and supporting users.
Strong organizational skills and the ability to manage multiple tasks independently.

Nice To Haves

Working toward or holding Salesforce Administrator certification preferred.

Responsibilities

Manage all user and license administration, including new user setup, deactivation, roles, profiles, and security permissions.
Manage user support tickets through Asana; troubleshoot issues and provide timely resolution.
Perform Salesforce configuration changes, including: Workflow rules Process Builder automation Fields and custom settings Page layouts and record types Dashboards and reports
Support data quality initiatives and adherence to system standards.
Provide reports and build/update dashboards for all Salesforce programs
Assist in gathering and documenting system requirements.
Conduct user training sessions and develop training materials for onboarding and ongoing needs.
Provide general support to departments to encourage strong Salesforce adoption.
Maintain documentation of configuration, processes, and updates.
Maintain and support sandbox environments, including refresh cycles and testing assistance.