Salesforce Administrator

United Way of America•Alexandria, VA

35d•$82,000 - $87,000•Hybrid

About The Position

United Way brings people together to build strong, equitable communities where everyone can thrive. United Way is seeking a Salesforce Administrator with at least 1 year Salesforce administration experience to support and enhance our Salesforce platform. This Salesforce professional will assist in ongoing Salesforce CRM support and will provide operational and project support to internal customers. This is a collaborative and detail-oriented role and will report to the Director, CRM. The Salesforce Administrator will serve as the first line of support for United Way staff in using Salesforce. The ideal candidate will have strong communication skills, be able to work directly with business users to gather requirements, provide training, and support Salesforce-related projects. This role will focus on optimizing the current Salesforce environment and supporting staff with their Salesforce needs.

Requirements

Bachelor's degree and 1 year of relevant Salesforce experience.
Passion for the Salesforce platform and experience performing Salesforce administrator tasks;
Knowledge and experience of data migration tools (Import Wizard, Data Loader, dataloader.io, Apsona, etc.)
Hands-on experience creating and managing reports and dashboards.
Familiar with generative AIFamiliar
Proficient in Microsoft productivity applications (Word, Excel, PowerPoint)
Strong communication and interpersonal skills, with the ability to work closely with business users.
Excellent attention to detail
Strong organizational, analytical, and time management skills

Nice To Haves

Salesforce Administrator Certification a plus

Responsibilities

Serve as the primary Salesforce administrator for day-to-day support and case management.
Partner with business users to understand their needs, gather requirements, and translate them into Salesforce solutions within the existing configuration.
Support Salesforce-related projects, including testing, documentation, and end-user engagement.
Responsible for data cleanliness and identifying and resolving data inaccuracies within our systems
Perform routine data updates and uploads to the Salesforce CRM
Organize and consolidate information from multiple systems and utilize Microsoft Excel to prepare lists and data sources for importing into Salesforce
Gain a deep understanding of our Salesforce architecture to provide general support
Generate reports and dashboards from Salesforce based on business needs as requested
Familiar with creating forms and surveys in Form Assembly
Other tasks and projects as assigned