Salesforce Administrator

KCU•Bremerton, WA

11d•$98,224 - $122,780•Hybrid

About The Position

Kitsap Credit Union is in search of a Salesforce Administrator. The Salesforce Administrator is a proactive individual who helps us continually enhance and improve our Salesforce platform. This person meets regularly with front-line users and leaders to gather feedback and requirements, then uses that information to guide the roadmap and design and implement scalable solutions in Financial Services Cloud (FSC) implementation of Salesforce. Salesforce Administrator is also comfortable with change management and governance, and well versed in communicating, prioritizing, and managing all aspects of Salesforce. This person is also experienced in integrations to FSC and can help us reach our goal of this platform being a “single pane of glass” for our front-line staff.

Requirements

Excellent verbal and written communication skills, including ability to communicate effectively at all levels of the organization.
Excellent project management skills and a positive attitude.
Creative and analytical thinker with strong problem-solving skills.
A product management mindset, with ability to craft solutions that balance end-user experience with long-term maintainability and scalablity.
Ability to assess the impact of new requirements on FSC, including upstream and downstream applications, systems, and processes.
Ability to translate user requirements into technical solutions.
Experience in change management and governance.
Experience training end users and key stakeholders.
Demonstrates a high level of engagement and active collaboration contributing to a positive team environment.
Understand, model, and represent KCU’s core values.
Bachelor’s degree in Computer Science or related field, or equivalent experience.
Minimum 5 years’ experience in Salesforce administration, with strong preference given to experience with FSC.
Certified Salesforce Administrator.

Nice To Haves

Additional Salesforce certifications a plus.

Responsibilities

Serve as the primary administrator for the Salesforce FSC environment.
Responsible for all administrative functions, including user account maintenance, reports and dashboards, workflows, and integrations.
Responsible for product management activities like understanding the “voice of the customer” (internal front-line staff), gathering feedback and ideas, but then also guiding the decision makers on any potential unintended / negative consequences of an idea.
Responsible for data hygiene and integrity in the Salesforce platform.
Coordinate the evaluation, scope, and completion of new development requests.
Identify and gather requirements, translate those into best practice solutions with a focus on exceptional user experience.
Manage Salesforce configuration changes, including (but not limited to): workflows, process builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
Manage FSC data feeds and other integrations, both to internal and external tools.
Work with IT and business leadership to create a roadmap and establish suitable processes to support administrative, development, and change management activities.
Partner closely with the Salesforce developer on features that would be better suited for a code-based solution.
Collaborate with data and software engineers to enable data integrations to FSC.
Keep the environment up-to-date with thrice-yearly Salesforce upgrades.
Build release planning and sandbox management processes.
Own the communication of platform changes to end users and stakeholders.
Assist in training new users, implement a Power User Group, and grow the Salesforce skillset across the organization.

Benefits

Free onsite parking
Annual time off and sick time accrued
11 paid holidays
1 Personal Floating day
Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
Employee Assistance Program
Choose from a PPO medical plan or a High Deductible with a Health Savings Account
3% KCU funded Safe Harbor Contribution to your 401K
KCU will match up to 2% of your 401K contributions
All 401K contributions are 100% vested
Potential annual incentive in all roles within Kitsap Credit Union
Tuition reimbursement
8 hours of paid volunteer time off
Discounts on KCU's products and services
Enjoy unlimited ORCA transit access through KCU for less than $45 a year—your cost as an employee