Salesforce Administrator

Blink Health

About The Position

BlinkRx is seeking a highly skilled and technically proficient Salesforce Administrator to lead and scale our Salesforce platform in support of our rapidly growing Provider Operations team. This role will be central in ensuring Salesforce evolves alongside our business, driving automation, integrations, and intelligent workflows that empower teams to perform at their best. As a senior technical expert, you will own the Salesforce roadmap, optimize system performance, and align platform capabilities with BlinkRx’s broader business goals. You’ll collaborate cross-functionally to design scalable processes, ensure data integrity, and build out next-generation tools using Salesforce Data Cloud and Agentforce Agents.

Requirements

7-10 years of experience as a Salesforce Administrator (or similar role) in a high-growth environment.
Salesforce Certified Administrator or Advanced Administrator credential required.
Deep expertise in Salesforce data architecture, ERD design, and cross-object reporting.
Proven ability to design and implement Flows, approval processes, and automation frameworks at scale.
Experience building and managing Salesforce Data Cloud models and Agentforce Agents.
Strong understanding of Provider Sales and Operations processes.
Excellent communication and stakeholder management skills.
Highly curious, self-motivated learner passionate about optimizing user experiences.
Customer-obsessed mindset, with a drive to continuously improve internal tools and external impact.
Experience working in Agile/Scrum environments, participating in sprint planning, daily standups, and retrospectives.
Skilled in using JIRA (or similar tools) for managing user stories, epics, and backlog prioritization.

Responsibilities

Own all aspects of user and license management, including setup, profiles, roles, permissions, public groups, OWD, and sharing rules.
Maintain system security through regular health checks, release management, and proactive maintenance (Security Reviews, Optimizer, and Release Updates).
Provide end-user support, manage help tickets, and conduct onboarding and ongoing training sessions.
Implement and optimize Salesforce configuration changes, including Flows, assignment rules, approval processes, dynamic page layouts, actions, apps, and mobile administration.
Design intuitive UX experiences, using Screen Flows and automation to simplify requests, approvals, and opportunity progression.
Drive data integrity and standardization across Salesforce and integrated systems.
Manage integrations with core applications such as HubSpot, Salesforce Data Cloud, Agentforce Agents and GTM automation tools.
Develop and maintain data models in Salesforce Data Cloud to support advanced segmentation, insights, and automation through Agentforce agents.
Partner with BI teams to ensure consistent cross-object data structures (ERD) for unified reporting in Salesforce and Tableau.
Define and maintain the Salesforce platform roadmap, prioritizing business needs and technical scalability.
Collaborate with stakeholders across Sales, Operations, and Product & Engineering to translate business requirements into impactful technical solutions.
Continuously evaluate and enhance Salesforce processes to improve team productivity and customer experience.
Manage change sets, sandboxes, and deployment pipelines (Gearset/Copado/DevOps Center) ensuring safe and traceable releases.
Use tools like Event Monitoring, Health Check, and Shield Encryption to ensure compliance with security standards and audit policies.
Align Salesforce automations with GTM strategy, pipeline forecasting, and territory management.
Align platform security, MFA, and SSO (Okta) standards.