Salesforce Administrator (Remote)

CellCarta•Boston, MA

4d•$80,000 - $95,000•Remote

About The Position

Salesforce Administrator (Remote) Are you looking to make your next career move? CellCarta, a Contract Research Organization, is hiring a Salesforce Administrator to join our dynamic team. As a Salesforce Administrator, you will have the opportunity to use your expertise and skills to ensure our Salesforce platform runs efficiently and supports business excellence. Come work with a team of talented individuals who are committed to making a positive impact on human health and well-being. Apply today and take the first step toward an exciting new career with CellCarta! Summary The Salesforce Administrator is responsible for the maintenance, administration, and optimization of the Salesforce CRM platform, supporting cross-functional teams through data management, user support, training, system enhancements, and integration with other business tools.

Requirements

More than 3 years as a customer relationship management (CRM) system administrator, with experience in more than one instance and in the life sciences industry
Extensive knowledge of Salesforce Lightning Experience
Able to understand and troubleshoot Salesforce
Strong knowledge of Salesforce functionality and limitations
Salesforce Administrator certification
Experience managing multiple projects, from gathering requirements to rolling out solutions
Excellent interpersonal and communication skills for cross-functional collaboration
Be a motivated self-starter that is independent, and a team player focused on excellence
Must be based in the U.S., ideally in the Eastern Time Zone

Nice To Haves

Salesforce Developer certification and Business Analyst certification preferred but not mandatory
Knowledge of Pardot, Mulesoft, PowerBI preferred but not mandatory

Responsibilities

Manage and maintain the Salesforce platform, ensuring optimal performance and security
Manage Salesforce users, profiles, permission sets, and other admin tasks
Develop and deliver training materials and sessions for new and existing users to enhance their Salesforce proficiency
Perform regular data management tasks, such as data imports, data cleanup, and duplicate record management for Sales, Marketing, and Client Success
Create and manage reports and dashboards to provide actionable insights to stakeholders
Communicate with cross functional stakeholders and end users from Revenue Operations, Sales, Marketing, Finance, and Client Success to groom requirements when clarification is required and/or conduct root cause analysis to address issues or bugs
Provide support to end-users, including troubleshooting issues and resolving technical challenges
Work with management and Subject Matter Experts to validate, understand, design and implement solutions that satisfy requirements in Salesforce
Configure and customize Salesforce applications, including custom objects, fields, page layouts, workflows, and validation rules.
Design and implement automation processes using tools like Flow
Manage relationship with external implementation specialist to design and develop robust Salesforce solutions to answer needs of CellCarta
Collaborate with the IT team to integrate Salesforce with other business systems and applications
Monitor and analyze data to identify trends and opportunities for improvement.
Test system enhancements and perform quality assurance tasks
Document changes to CellCarta’s Salesforce instance
Ensure backups are performed as expected and address any issue that may occur
Stay updated on new Salesforce features and implement them across tools as needed
Special projects and initiatives at management’s discretion