Salesforce Administrator

Medpace•Cincinnati, OH

38d

About The Position

Medpace Business Development and Marketing is seeking a full time, Experienced CRM/Sales Operation Associate to join our team. The Analytics team plays a key role in researching, analyzing and overseeing quality control of market, customer, and sales data.

Requirements

Bachelor's degree in business, marketing, analytics or related field;
At least 2+ years of Salesforce Sales Cloud administration experience in a B2B environment required; knowledge of HubSpot is a plus;
Experience as a CRM administrator, including understanding of the underlying infrastructure and processes required to manage the platform, configuration and updates, process automation, integration with other systems, data sources and applications;
Prior management experienced preferred;
Understanding and experience in reporting, visualizations, dashboarding and data analysis;
Experience in project management, process management, CRM user and license management, training, security;
Experience analyzing and recommending the need to optimize sales effectiveness;
Critical thinker: Experience analyzing sales and marketing data tied to key performance indicators and making recommendations from root cause analysis;
Promotes compliance and cross-functional collaboration within a team to achieve goals and deliverables; and
Ability to present in front of large groups as well as in front of senior level management.

Responsibilities

Oversight of Salesforce CRM system configuration, user management, data management;
Manage integration and troubleshooting with internal and external systems (e.g. proposals database, biopharma drug/trial data feeds, marketing automation platform);
Creating reports and dashboards to provide actionable insights;
Collaborating with stakeholders including internal users and external consultants and vendors, to maintain and improve platform performance and translate to business needs;
Review, analyze and report sales and market performance data including summaries and recommendations to management based on findings;
Conduct end-user training, support and troubleshooting; work closely with internal users and stakeholders to maintain and improve user experience; and
Provide analysis and recommendations on how to leverage and improve CRM capabilities and applications.