Salesforce Administrator

LINQ•Austin, TX

35d•Hybrid

About The Position

In this highly visible role, you will be collaborating cross-functionally with all of our partners across the business to deliver innovative and scalable solutions that maximize value within the Salesforce platform.

Requirements

5 years of administrator experience working with Salesforce Sales and Service Cloud
Expert-level proficiency in all areas of declarative development within Salesforce
Prior experience with and strong knowledge of Salesforce CPQ+
Salesforce Advanced Administrator Certification (ADM-301)
Familiarity with Agile development processes

Nice To Haves

Strong ability to identify and ask relevant questions when documenting change requests, challenging directly when necessary in an effort to deliver scalable
Excellent verbal and written communication skills
Exceptional problem-solving capabilities and understanding of Salesforce best practices
High attention to detail and interest in ensuring data integrity
A self-starter with a strong desire to continuously learn and perform the level of research necessary to overcome roadblocks
Experience managing other downstream GTM Tools

Responsibilities

Work with stakeholders and users to define requirements in order to support building new system enhancements
Work collaboratively with the existing team to refine requirements and design sustainable and scalable solutions which meet business needs
Provide day-to-day administrative support such as user setup & management, maintenance of assignment rules, escalation rules, notifications, data updates, and queue management
Perform triage for inbound support cases and assist users toward resolution of issues or escalate bug tickets for review and resolution
Assist business users in relation to their reporting and data needs
Proactively identify and implement under-utilized functionality and required system maintenance updates
Support installation and configuration of both new and existing managed packages and their native integrations

Benefits

Flex Your Workspace: Work remote from one of our eligible states across the US, or if you’re near Austin three days in office a week!
Planning Your Future: Our 401(k) plan comes with a 4% employer match on total earnings (not just your base salary).
Performance Pays Off: Whether it’s a company bonus or target sales commission, your hard work doesn’t go unnoticed.
Vacation Your Way: Our flexible Open Paid Time Off Plan lets you take the time you need, when you need it.
Paid Parental Leave: Take the time you need to welcome your new addition – We’ve got you covered!
Ten Paid Corporate Holidays: Enjoy a little extra downtime to relax and recharge with the ten paid holidays each year.
Giving Back: Feel good while doing good – 16 paid volunteer hours to support the causes that matter most to you. #LINQCares
Benefits That Have Your Back (And Teeth, Too!): Rock-solid medical, dental and vision coverage. Pick your vibe: a low deductible PPO and pair with an FSA or a HDHP with a sweet HSA – with contributions from LINQ. Dental perks that even cover braces for the kiddos.
Wellness Perks: Employer-paid Short-Term Disability, Long Term Disability, Basic Life, and AD&D insurance. Gym reimbursements and tons of extra savings on travel assistance, employee assistance, and even pet insurance options.
Grow With Us: Invest in yourself with professional development opportunities to keep leveling up your skills.
Rewards For Referrals: Got an amazing candidate in your network? Send them our way and earn a referral bonus when they join the team!