Salesforce Administrator

American Association for Cancer Research•Philadelphia, PA

About The Position

AACR operates a complex, multi-cloud Salesforce environment that serves as the operational backbone of the organization. Our platform spans Salesforce Nonprofit Cloud (NPC) for fundraising and membership, Salesforce Marketing Cloud for communications and campaign management, Salesforce Data Cloud for audience segmentation, and a sophisticated integration layer connecting Salesforce to our data warehouse, finance systems, identity management (Auth0), and event platforms. The Salesforce Administrator, Enterprise Platforms is a senior, hands-on role responsible for the day-to-day health, stability, and continuous improvement of this environment. You will work alongside our managed services development partner and internal platform team to ensure the Salesforce ecosystem operates reliably, scales with the organization, and delivers real value to the departments that depend on it. This role is designed for someone who has deep Salesforce/NPC experience and meaningful Marketing Cloud familiarity. This is an opportunity to own both in a mission-driven organization where your work directly supports the global fight against cancer. Finally, this role serves as an IT advocate to the business by supporting approved projects and evangelizing the use of new technologies to solve business problems.

Requirements

Associate's degree in Computer Science, Information Systems, Management of Information Systems, or a related field required; Bachelor's degree (B.A./B.S.) preferred
Salesforce Certified Administrator required; additional certifications (Advanced Administrator, Platform App Builder, Marketing Cloud Administrator) strongly valued
5+ years of experience as a Salesforce Administrator, experience with multi-object customization, integrations, data management, and user support at scale
Demonstrated experience with Salesforce NPSP/Nonprofit Cloud, donor and membership data models, gift processing workflows, and fundraising operations
Strong declarative configuration skills, including Lightning Flow, validation rules, approval processes, complex permission sets and sharing rules
Working knowledge of Apex and Lightning Web Components sufficient to make targeted fixes and review vendor-developed code intelligently
Experience with sandbox management, change sets, and release management processes
Experience with data management tools including Data Loader; familiarity with data quality best practices
Excellent communication skills, with the ability to translate technical concepts for non-technical users and document work clearly
Salesforce Certified Administrator (required); Advanced Administrator or Platform App Builder strongly preferred
Experience working with APIs (REST & SOAP), and third party integrations. Demonstrated experience managing complex web and database projects across all phases.
Excellent written, verbal, and interpersonal communication skills.
Effective problem solving and troubleshooting ability required.
Ability to explain policies and procedures and establish effective working relationships required.
Ability to organize work, prioritize tasks and meet deadlines required.
Ability to think innovatively.
Ability to analyze data, communicate with stakeholders, and develop recommendations for solving problems while exhibiting realistic understanding of issues.
Ability to recommend professional best practices in information technology for non-profits and associations.
Excellent analytical, organizational, and time management skills.
Demonstrate accountability and sense of urgency to deliver results, meeting timelines and performance commitments.

Nice To Haves

Experience with Salesforce Marketing Cloud, account administration, data extensions, user management, and basic journey or campaign support
Salesforce Marketing Cloud Administrator certification or active pursuit of it
Experience working alongside external managed services or development vendors — directing work, reviewing deliverables, managing relationships
Experience with agile project management philosophies, including experience with Atlassian platform
Experience in a nonprofit, association, or mission-driven organization; familiarity with fundraising and membership operations.

Responsibilities

Serve as the primary internal adminsitrator of AACR's Salesforce NPC environment, managing user accounts, permission sets, security model, data quality, and system health on a daily basis
Troubleshoot and resolve incidents and service requests from end users across all Salesforce platforms; document issues and solutions in our internal ticketing system
Manage and maintain sandbox environments; own the release and change management process in coordination with the Technical Projects Manager and QA Engineer
Monitor system performance, proactively identify issues, and engage managed services and internal leadership as appropriate
Support data imports, exports, and maintenance operations using Data Loader and other tools; maintain data integrity across integrated systems
Manage AppExchange applications and maintain the integration surface with connected systems including Snowflake, Auth0/SSO, and event platforms
Administer and support Salesforce Marketing Cloud operations including user management, data extension maintenance, deliverability monitoring, and configuration support for the marketing team
Serve as the internal point of contact for our Marketing Cloud and Data Cloud managed services resource, directing day-to-day work, reviewing deliverables, and escalating as needed
Support audience segmentation and list management activities in Data Cloud in partnership with the platform team
As familiarity with the environment grows, progressively take ownership of Marketing Cloud administration to reduce dependence on external support
Perform declarative customization of objects, fields, record types, page layouts, validation rules, and Lightning flows to support business requirements
Handle light Apex and Lightning Web Component work for straightforward customizations that do not require managed services engagement
Review and test configuration and development work delivered by the managed services vendor; provide informed sign-off before deployment to production
Participate in the planning and scoping of development requests; partner with the Business Analyst to ensure requirements are well-defined before work is assigned to managed services
Support quality assurance efforts alongside the QA Engineer, with a focus on regression testing during release cycles
Provide end users with best practices, tips, and training on Salesforce usage to drive adoption and reduce repeat support requests
Develop and maintain user-facing documentation, how-to guides, and training materials for key Salesforce workflows
Act as an internal champion for Salesforce capabilities, helping departments understand what the platform can do for them and how to use it effectively
Maintain up-to-date technical and functional documentation for the Salesforce environment, integrations, and configuration decisions
Provide regular status updates on open issues, ongoing projects, and platform health to IT leadership
Collaborate closely with the platform team to deliver coordinated, well-governed platform improvements
Contribute to the broader IT professional services function, supporting departments as an internal technology partner
Perform other duties as assigned