Salesforce Administrator

DISCO • Austin, TX

9h

About The Position

The Salesforce Administrator plays a pivotal role in managing and customizing the Salesforce platform to meet the organization's business needs. They are responsible for configuring and maintaining Salesforce, developing custom solutions, and providing technical support to enhance sales and marketing processes.

Requirements

• Bachelor’s degree or equivalent experience
• 4+ years of Salesforce administration experience
• Salesforce Certified Administrator
• Experience working in an agile development environment
• Strong understanding of Salesforce platform capabilities and limitations.
• Excellent problem-solving and analytical skills to identify and resolve technical issues.
• Effective communication and collaboration skills for working with cross-functional teams.
• Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future. DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers.

Nice To Haves

• Other Salesforce Certifications
• Experience working with DevOps tools such as Gearset or Copado

Responsibilities

• Salesforce Management: Configures, manages, and maintains DISCO’s Salesforce environment, covering Sales Cloud, Service Cloud, and CPQ. Handles all aspects of user and license management, including new user setup, deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules. Implements Salesforce configuration changes, such as workflows, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, and more. Manages sandbox environment.
• Requirements Gathering and User Experience: Identifies and gathers requirements, translating them into scalable solutions that prioritize exceptional user experiences. Identifies and addresses unused or underutilized platform features.
• Communication and Data Management: Communicates any platform changes to end-users and stakeholders. Manages data to enhance Salesforce data quality, implementing rules and automation as necessary.
• System Maintenance: Proactively performs system maintenance, including Security Reviews, Release Updates, Health Checks, and Optimizer
• Technical Support and Integration: Provides technical support, troubleshooting, and training to DISCO employees. Works with integrated applications including Docusign and Docusign CLM.

Benefits

• Open, inclusive, and fun environment
• Benefits, including medical, dental and vision insurance, as well as 401(k)
• Competitive salary plus RSUs
• Flexible PTO
• Opportunity to be a part of a company that is revolutionizing the legal industry
• Growth opportunities throughout the company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level