Salesforce Administrator

Ripple•San Francisco, CA

45d

About The Position

Ripple is looking to hire a Salesforce Administrator to join a small but mighty Salesforce team. This is a hands-on role, where you will work on some of the most meaningful business applications at Ripple, helping to build and implement scalable, easy-to-use, and easy-to-maintain business solutions. The ideal candidate is a self-starter with a bias for action and results, and has the ability to communicate effectively and run cross-functional initiatives.

Requirements

3+ years of hands-on experience with the Salesforce platform
Salesforce Administrator certification is required.
Proven ability to design and implement new processes and facilitate user adoption
A proven ability to understand and articulate complex requirements
Strong data management capabilities
Solid understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, flows, custom views, and other content of advanced complexity
Experience building flows and using declarative automation features
Have a customer service mentality and demonstrate a sense of urgency when working with internal clients
Creative and analytical thinker with strong problem-solving skills

Nice To Haves

Additional certifications are great!
Pardot experience or familiarity with other marketing automation platforms (Hubspot, Marketo, etc.) is a plus
Experience or familiarity implementing and supporting GTM tools such as ZoomInfo, Gong, Outreach, Docusign, etc. is a strong plus.
A basic understanding of Apex and Lightning Web Components is helpful, but not required

Responsibilities

Work with a small Salesforce team to design, build, and maintain solutions across the GTM (Go-To-Market) organization
Independently work with stakeholders to define and document development requirements for new or enhanced functionality
Build new or enhanced functionality or bug fixes on the Salesforce platform in line with release and governance processes
Assist in the creation and maintenance of technical and design documentation as well as end-user guides. Support the training of new users as needed.
Provide support related to third-party integrated apps and workflows as needed
Assess the impact of new requirements on Salesforce.com and optimally balance user-requested functionality with long term platform stability and scalability
Help support basic administrative functions including user account maintenance, reports and dashboards, troubleshooting, and other routine tasks as needed

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