Salesforce Administrator

COALITION FOR RESPONSIBLE COMMUNITY DEVELOPMENT•Los Angeles, CA

16d•$55,000 - $57,000

About The Position

The Learning and Evaluation department supports CRCD’s mission of being a results-driven organization that provides high-quality programming. The Database Administrator will support all programmatic departments in the organization and will be responsible for the day-to-day configuration, support, maintenance, and improvement of CRCD’s internal Salesforce system.

Requirements

1-2 years’ experience or related work and/or associate’s degree. Experience with governmental and nonprofit data system and reporting requirements a plus.
Experience managing data management software. Experience with Salesforce Non-Profit Success Pack highly preferred.
Strong written and verbal communication skills with particular emphasis on effective training delivery.
Strong project management and time management skills with keen attention to detail.
Self-directed and capable of working to meet quick turnaround and deadlines independently.
Self-directed and capable of working to meet quick turnaround and deadlines independently.
Knowledge of and experience with Microsoft Office (Excel, Word, PowerPoint, Outlook, SharePoint)
Reliable transportation: valid driver’s license and car insurance as required by law
Excellent social/interpersonal skills and writing ability commensurate with the communication and reporting requirements of the position

Nice To Haves

Experience with governmental and nonprofit data system and reporting requirements a plus.
Experience with Salesforce Non-Profit Success Pack highly preferred.

Responsibilities

Manage user accounts, creating and deactivating users as needed, and maintaining appropriate permissions structure.
Train new users and grow the Salesforce skill set across the organization. Regularly develop, improve, and maintain Salesforce training resources.
Diagnose and troubleshoot system issues and errors both proactively and in response to staff helpdesk tickets.
Perform regular system maintenance including duplicates resolution, minor modifications of page layouts, and field creation and/or updates. Install, upgrade, and manage database applications as needed to maintain optimal performance. Lead archiving process to maintain complete and current participant records in the internal data system.
Collaborate with IT team to maintain appropriate standards for system security and data backup to ensure safety of participant data and compliance with applicable grant regulations.
Work closely with Grants Manager and Grants Administrator to ensure strong foundational data entry of all grants and programs.
Support Data Analysts in designing, planning, and managing weekly data migration/import process.
Support Data Analysts and Grants team in producing dashboards and other outcomes and tracking reports, as needed.