Salesforce Administrator / System Support Analyst

Liberty Mutual Insurance • Boston, MA

7h • Hybrid

About The Position

Join US Retail Market's (USRM) Experience department as a Systems Support Analyst II on our Salesforce admin team! On this team you will have the exciting opportunity to leverage your business analysis and Salesforce admin skills to build solutions and work with other like-minded teammates. In this role, you will be a part of an agile squad, working with business stakeholders and IT partners to develop new and enhanced technical solutions utilizing various Salesforce products to support business processes and operations. You will execute research and analysis to create agile business requirements, provide system support for end users, and handle data requests. As a Salesforce admin, you will solve problems with Salesforce configuration, reports, dashboards, and more while ensuring quality delivery. This is an opportunity to contribute to a high functioning business team which has a significant impact across sales, service, and marketing domains.
This position is a remote position however, you will be required to go into the office twice a week if you reside within 50 miles of one of the following offices: Boston, MA; Seattle, WA, Portsmouth, NH. Please note this policy is subject to change.

Requirements

• Bachelor`s degree in business or technical discipline or equivalent experience.
• Minimum of 3 years related experience.
• General knowledge of business operations, objectives and strategies as well as business process and information flow.
• General knowledge of IT concepts, strategies and methodologies.
• General knowledge of diverse technologies and new and current architectures.
• General understanding of re-engineering issues and challenges.
• Skills in object, data and/or process modeling; financial analysis and planning; business process design.
• Negotiation skills; oral and written communication skills.

Responsibilities

• Carries out intermediate-level enhancements with Salesforce configuration to facilitate the successful delivery of various projects.
• Analyzes and documents business problems of moderate complexity and provides recommendations based on research of trends, products, and available system features.
• Translates business requirements into user stories and develops working solutions using appropriate configuration and development approaches
• Assists in developing test plans and preforming user accepting testing to ensure quality releases and alignment with business objectives
• Participates in release coordination activities, provides production support, and handles advanced reporting and analysis.
• Responsible for maintaining existing series of weekly, monthly, and ad hoc data load processes as needed.
• Assists in the development of communication plans and effectively communicates solutions to business partners, building strong customer relationships
• Prepares user documentation and training material

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees