Salesforce Administrator II

The Hillman Group, Inc. • Cincinnati, OH

19h

About The Position

The Salesforce Administrator II will serve as the strategic and technical lead for all Salesforce CRM activities, responsible for the daily management, maintenance, training, and continual improvement of the Salesforce platform. This individual will collaborate cross-functionally with Sales, Marketing, IT, Customer Service, and Field Teams to ensure Salesforce effectively supports business goals, drives user adoption, and remains a high-impact tool across the organization.

Requirements

• Bachelor’s degree in Business, Information Systems, or a related field
• 2–3 years of Salesforce administration experience
• Experience with Salesforce Sales Cloud and Lightning
• Strong knowledge of platform automation tools (e.g., Flows, Process Builder), data management, and security protocols
• Proficiency in building reports and dashboards

Nice To Haves

• Salesforce Administrator Certification preferred
• Experience supporting field-based sales teams
• Familiarity with integration platforms (e.g., MuleSoft) and data tools (e.g., Dataloader)
• Experience in a high-growth or sales-driven environment

Responsibilities

• Manage user accounts, ensuring data integrity, and providing support to end-users
• Work closely with organizational Salesforce users and development teams to understand their system needs and solutions
• Manage user licenses, accounts, and permissions, solving issues raised by IAM or Service Desk teams
• Update and maintain data within Salesforce, ensuring accuracy, and correcting issues raised by the business or Service Desk
• Handle Salesforce support requests escalated from the Service Desk, organization, or IT SMEs
• Help business users understand how to use the system to reduce the number of calls requiring Service Desk attention
• Maintain thorough documentation of identified resolutions, processes, and configurations
• Responsible for Salesforce configuration changes, including, but not limited to, workflow, process builder, field page layouts, record types, custom settings, dashboards, and reports
• Manage assigned functions in all environments, including Sandbox and Production

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees