Salesforce Administrator II

MEDICAL PRIORITY CONSULTANTS INC•Salt Lake City, UT

30d•Hybrid

About The Position

Are you ready to work on projects that will have life saving impact across the world? This is your chance to join Priority Dispatch Corp! We create the software and protocols that emergency dispatchers use everyday to respond to those in need. This role is eligible for our full host of benefits such as health, dental, vision, pet, and legal insurance, PTO, company contributions to a 401K and more while working in an award winning workplace culture. Come see why our teams love working here! This role is based in Salt Lake City, UT and has a hybrid work model. Job Summary We are looking for a dynamic Salesforce Administrator II who will be responsible for continuing the global implementation of Salesforce. You will serve as the point of contact for users who require support, configuration, reporting and training. You will be an internal expert for Salesforce functionality, technology, customization and development. This role operates on a hybrid work model.

Requirements

At least 3 years of Salesforce experience required

Nice To Haves

Experience with Mulesoft preferred
Experience in FinancialForce and Billing Central preferred
Experience with Sales, CPQ, Experience Cloud, and/or Digital Engagement preferred

Responsibilities

Help drive user adoption and best practices to further the long-term success of the system
Creation and maintenance of reports, dashboards, and sharing rules
Perform all tasks related to the day-to-day operations of Salesforce; including managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts, and support of app exchange applications
Maintain and customize FinancialForce, Salesforce CPQ, and Field Service Lightning implementations
Help identify and implement new Salesforce features and functions in response to business needs
Help build, maintain, and enhance user portals in Experience Cloud
Use flows and approval processes to build new and enhance existing process automation
Understand and translate business goals, and business processes into a solution that meets the needs of the various departments partners throughout the company that utilize Salesforce
Respond to issues or questions from users throughout the organization, resolve technical and functional support issues, manage data loads, review data quality and provide training on new features and functionality
Analyze the existing implementation of Salesforce and make recommendations for improvement or best practices
Other duties as assigned
Ability to multi-task technical problems efficiently
Ability to communicate technical concepts to both users and technical staff effectively
Problem-solving
Concentrating for long periods of time.
Proficiency in Microsoft Word, Excel and Outlook
Eagerness and ability to learn new computer applications
Prompt and regular attendance
Works well in a team environment
Exceptional analytical and problem-solving abilities
Excellent communication skills necessary
Experience in multiple assignments while meeting strict deadlines
Frequent computer and telephone use
Sitting for long periods of time
Occasional travel of less than 5% may be required.