Salesforce Administrator II
About The Position
At Audio Enhancement, we help empower learning in the classroom every day. We believe in what we do, and how we do it. We take care of each other, exceed our customers’ expectations, and build success through partnership, friendship, and trust—with our team members, partners, and customers. Team members who work hard, pursue excellence, and have a positive attitude can expect to grow with us as we grow. At Audio Enhancement, we’re looking for “lifers”—members of our Audio Enhancement family who believe in our mission, share our passion, and want to spend their careers making a difference in education. We are currently seeking a full-time, in office, Salesforce Administrator II for our West Jordan, UT location! As a Salesforce Administrator II, you will play a crucial role in the management and maintenance of Salesforce by leveraging your proficiency and experience with Salesforce, problem solving skills, and attention to detail. You will be responsible to learn company processes and work with end users and external support teams to adapt and implement existing processes and define, build, test, deploy, and maintain new processes. You will be part of the team that is responsible for streamlining, training, troubleshooting, and supporting all departments utilizing the Salesforce Field Services, Sales Cloud, and Service Cloud software.
Requirements
- Hands on administrative experience with Salesforce Sales, Service, and/or Field Service Cloud: user management, role hierarchy, system configuration, creating custom fields/workflows, end user support. (Required)
- Software troubleshooting experience (Required)
- Strong attention to detail and problem-solving mindset. (Required)
- Strong communication skills, with the ability to work collaboratively across departments and with diverse stakeholders. (Required)
- Ability to manage multiple tasks and projects simultaneously based on priorities and deadlines (Required)
- Proficient in Excel (Required)
- Experience Using Agile methodology
Nice To Haves
- Salesforce Admin certification(s) (Preferred)
- Training/coaching experience (Preferred)
- Process requirement gathering and software implementation experience (Preferred)
Responsibilities
- Serve as a Salesforce subject matter expert to:
- Configure, create, and maintain system users, role hierarchies, custom fields, page layouts, workflows, etc.
- Streamline, document, and train on new and existing processes.
- Apply exceptional problem-solving skills to troubleshoot and resolve complex challenges and issues.
- Collaborate with multiple departments to gather requirements, design solutions, perform thorough regression testing, and implement improvements according to the business needs using agile methodology.
Benefits
- Competitive benefit package includes medical, dental, and vision insurance, Employer-funded Health Savings Account (HSA), Paid Time Off (PTO), paid holidays, Employer-funded Short Term Disability Insurance, Employer-funded Life Insurance, matching 401k, even an exercise room, massage chair, and soda fountain!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
