Salesforce Admin/Ops Support

Groupon•Chicago, IL

11h•Remote

About The Position

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis. Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. JOB DESCRIPTION Role: Salesforce Administrator & RevOps Generalist Team: Sales Efficiency & AI Automation Reports To: Chris Hill — Global Head of Sales Efficiency & AI Automation Location: Remote US (Preferred: Chicago or Central/Eastern US Time Zones) Level: Junior–Mid #LI-Remote ⭐ Why Groupon? Groupon is a global marketplace helping millions of customers discover local experiences while enabling local businesses to grow. As we transform our commercial engine, we are modernizing how our Revenue Generation teams operate — and Salesforce is at the core of that transformation. This role offers the opportunity to: Become part of a high-impact Sales Efficiency team Work directly with sales leadership, RevOps, and GTM systems Build foundational Salesforce skills while owning meaningful operations work Contribute to data accuracy, lead quality, and workflow reliability Grow into a more senior Salesforce Admin or RevOps role Groupon is rebuilding with speed, clarity, and an AI-first mindset — and this role will help create the systems and data foundation that makes that possible. ⭐ About the Role The Salesforce Administrator & RevOps Generalist is a hybrid role combining: (1) Junior Salesforce Administration Supporting the Senior Salesforce Admin (Brandi) and Sales Efficiency by: Maintaining Salesforce data quality Fixing stuck leads, broken workflows, and incorrect configurations Supporting routing logic and lead management Building/adjusting small flows, validation rules, and process updates Managing user access, profiles, and permissions Supporting layout improvements and UX cleanup (2) RevOps Operational Backbone Ensuring day-to-day accuracy and reliability across revenue systems: Lead hygiene, merges, duplicates, and attribution cleanup Subscription/billing alignment for renewals and upsells CRM <> Sales Engagement <> Telephony sync troubleshooting Supporting onboarding workflows for new reps Ensuring ROE (Rules of Engagement) are followed in data and systems Building reports/dashboards for sales and CS teams Supporting Sales Efficiency initiatives around productivity and process improvement This role keeps the revenue engine moving smoothly and ensures reps and managers can trust their tools and data.

Requirements

1–3 years of Salesforce Admin experience (or equivalent hands-on exposure)
Familiarity with Salesforce Flows (ability to build basic flows or willingness to learn quickly)
Strong troubleshooting skills and problem-solving mindset
Comfortable fixing data, leads, owners, duplicates, and workflow errors
Experience working with GTM or customer-facing teams
Strong attention to detail and data accuracy
Basic reporting & dashboard experience
Ability to communicate clearly with sales reps and managers

Nice To Haves

Salesforce Administrator certification (or in progress)
Experience with Sales Engagement tools (Salesloft/Outreach)
Experience with telephony/dialer systems
Subscription/billing/renewal operations experience
RevOps or Sales Ops background
Curious and eager to learn
Strong ownership and follow-through
Comfortable operating in ambiguity
Calm under pressure
Highly organized with strong documentation habits

Responsibilities

Perform day-to-day Salesforce configuration (fields, page layouts, record types)
Maintain and update small Flows and automation components
Troubleshoot user issues related to leads, accounts, opportunities, permissions
Fix stuck or misrouted leads
Support routing and assignment logic improvements
Partner with the Senior Salesforce Admin on larger automation projects
Assist in cleanup of metadata, permission sets, and technical debt
Support governance and documentation of Salesforce changes
Identify and fix CRM inaccuracies (duplicates, missing data, misaligned owners)
Ensure proper setup of renewals, upsells, and new deal configurations
Support subscription/billing sync accuracy
Manage telephony and Sales Engagement sync issues
Maintain lead quality and attribution hygiene
Assist with onboarding new reps into Salesforce & GTM tools
Support reporting and dashboard creation
Ensure data aligns with Rules of Engagement (ownership, routing, activity logging)