Sales Training Specialist Temp

City of Loveland • Loveland, CO

6d • $32 - $45

About The Position

This role blends training, coaching, and innovation to help team members across Pulse including CSRs, Commercial Sales, In-Home Technicians, Technical Support, and Engineering deliver a consultative, customer-centered experience. The ideal candidate brings flexibility, creativity, and the ability to translate complex technical information into engaging learning experiences. You will design dynamic training programs, coach staff through real-world interactions, and build scalable learning systems that improve conversion, cross-sell, upsell, and retention. This is a temporary opportunity for up to 10-months. The salary range for this position is $32.32 - $45.25 per hour with a hiring range of $32.32 - $38.78 , depending on qualifications and experience. This opportunity will be available to applicants until filled with candidate reviews beginning February 13, 2026. A current resume is required, and a cover letter is preferred. Pulse, one of the nation's top municipal broadband providers, is seeking a Sales Training Specialist to elevate the performance of all customer-facing teams and strengthen our "One Team, One Voice" approach to sales, service, and customer experience. Working closely with leadership in Marketing, Sales, CX, and Operations, you will shape how Pulse employees connect with customers and support our continued growth across Loveland, Timnath, and surrounding communities. This is a unique opportunity to define what sales excellence looks like inside a fast-paced, community-owned broadband utility. Please view our video Working at Loveland to learn more about our exceptional Loveland community and the benefits of working for the City.

Requirements

• 2 Years/Associate Degree in Business, Marketing, Communications, Education, Human Resources, or a related field.
• 4 Years experience in sales training, sales enablement, or delivering training for customer-facing teams, designing and delivering instructor led and virtual training.
• One (1) year may be substituted for one (1) year of direct B2B or B2C sales, or customer service experience with proven success in consultative sales or customer retention.
• Communicate effectively and diplomatically with employees and the public, verbally and in writing.
• Strong knowledge of sales fundamentals including consultative sales, active listening, needs assessment, and value-based conversation.
• Ability to identify training needs, develop learning objectives, create instructional materials, and evaluate training results.
• Proficiency with Microsoft Word, Excel, PowerPoint, Zoom or Teams, and learning management or presentation software.
• Ability to use Salesforce or similar systems to interpret performance data and identify training needs.
• Ability to explain complex technical information in clear and accessible terms.
• Skill in coaching individuals to improve performance and communication.
• Strong organizational skills with ability to manage multiple training initiatives.
• Ability to define problems, collect data, evaluate information, and develop solutions

Nice To Haves

• 4 Years/Bachelor Degree in Business, Marketing, Communications, Education, Organizational Development, Human Resources, or a related field.
• Some experience in broadband, telecommunications, technology sales, or utilities.
• Experience supporting Salesforce or other CRM systems to track performance and inform training needs.

Responsibilities

• Develop, update, manage, and deliver Pulse sales training programs that support consultative sales, cross-sell, upsell, and retention.
• Provide recurring group training and one-on-one coaching for CSRs, Commercial Sales, In-Home Technicians, Technical Support, and Engineering.
• Create structured onboarding for new hires and support rapid ramp-up across all customer-facing roles.
• Develop training materials, including manuals, job aids, scripts, presentations, and learning tools that support consistent customer interactions.
• Facilitate scenario-based learning, including role plays, live coaching, and practice sessions to build confidence and skill.
• Assess training needs using Salesforce data, operational metrics, observations, and leadership feedback.
• Conduct call quality assurance (QA) reviews for all customer-facing teams, including monitoring, scoring, and documenting calls and provide timely feedback and coaching.
• Identify process improvement opportunities and collaborate with leadership to strengthen sales workflows and customer experience alignment.
• Support Salesforce implementation by training staff on sales processes, documentation, and workflow expectations.
• Maintain accurate and complete training records, schedules, progress tracking, and documentation.
• Collaborate across departments to ensure technical accuracy in product training and reinforce consistent messaging.
• Establish and maintain effective working relationships across all levels of the organization.
• Use relevant technology and multimedia tools to support instruction and learning.
• Evaluate training outcomes and recommend adjustments to improve effectiveness.
• Understand and explain Pulse products, pricing, processes, and customer experience standards.
• Performs other duties as assigned.

Benefits

• Retirement – 457 Plan (employee funded plan)
• Medical Leave – Accrue 1 hour of leave per 30 hours worked (up to 48 hours)
• Employees working more than 30 hours per week are eligible to enroll in one of our 2 Medical plan options (per the ACA)

What This Job Offers

• Career Level: Mid Level
• Education Level: Associate degree