Sales & Training Lead

barre3 • New York, NY

1d • Onsite

About The Position

The Sales & Training Lead works with the West Village Studio Manager to grow attendance, drive in-studio sales, and support a high standard of hospitality with our Studio Operations team. The Sales & Training Lead is responsible for ensuring strong client relationships while maintaining an organized, clean, and welcoming studio atmosphere. The S&T Lead will prioritize CRM communications & studio systems to support conversion and revenue growth. They will partner with the Studio Manager to provide ongoing training and continued education for Studio Operations team members. The primary focuses are to drive studio sales, cultivate team consistency with strong in studio procedures, and maintain an excellent client experience.

Requirements

• Customer-service experience
• Strong written and verbal communication skills
• Excellent organizational and time-management skills

Nice To Haves

• Experience using Google Docs, Slack, and CRM management preferred
• Alignment with barre3 Core Values: Stronger Together, Practice Authenticity, Give Generously, Love of Learning, Make it Happen

Responsibilities

• Drive two revenue streams: class revenue and retail revenue.
• Utilize the sales process and promotional marketing to sell class packages, memberships, & retail products; leading by example in implementing process with studio operations team members
• Participate in studio team meetings reviewing studio KPIs and creating action plans to meet team, revenue, and utilization goals
• Deliver proactive customer service, engaging clients in the sales journey and beyond to increase client retention rates and average spend
• Leverage CRM, automated communications, and individualized followup to grow conversion rates amongst new and new-ish clients and reduce churn amongst existing clients
• Leads trainings and continued education for Studio Operations teams
• Partners with West Village Studio Manager to meet the studio’s KPI’s
• Partner with Studio Manager to execute private events, local partnerships, and offsite events as needed
• Builds strong client relations with barre3 clients by creating a warm and supportive environment.
• Lead by example and support training for Studio Operations team
• Upsell and convert new and current clients to membership by utilizing the barre3 sales process + assigned follow up
• Independently make decisions related to high level customer service & support Studio Operations team members on customer service questions.
• Actively work towards hitting studio KPIs in partnership with the West Village Studio Manager.
• Stays up to date with best in class customer service mentality and provides recommendations for cleaning, maintenance, sales, and client experience in order to maintain best-in-class experience.
• Execute strong communication skills and a professional presence to staff and clients
• Maintain an organized, clean, and welcoming studio environment as stated in the daily shift checklist.
• Works 20-25 onsite hours per week with a focus on high traffic times & including a minimum of one weekend day.

Benefits

• Competitive compensation
• A casual office environment where everyone is welcome and respected to come as you are
• Free unlimited access to barre3 online and barre3 West Village studio classes (complimentary membership for you and 1 additional person)
• 40% off barre3 retail products, 20% off non-branded retail products
• Mission-driven and values-oriented company
• Telehealth benefits

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees