Administrative Assistant | Sales | CRM Admin

Wesley Corporate • Federal Way, WA

21h • $30 - $43

About The Position

As a service organization, Wesley selects employees who bring our mission to promise. When you become a member of the Wesley team, you contribute to the active lifestyle, high quality of care and other services we provide older adults at our award-winning communities or other residence. Our workforce is as diverse as our services, which include independent living, assisted living, Catered Living, memory care, skilled nursing, rehabilitation, hospice, home care and home health. Our Total Rewards philosophy is a balanced approach that meets the needs of employees on their career journey whether they are just joining the workforce or nearing retirement. We evaluate our Total Rewards offerings annually to provide benefits employees would find meaningful. In addition to competitive wages and a commitment to pay equity, we offer the following benefits and other compensation: Employees, and their families if elected, can participate in medical and vision insurance (full time and ACA eligible), dental (full time) and group life (employee only for full time, excludes part-time and on-call staff). We offer a combined paid time off (PTO) policy which incorporates state paid sick leave with company paid time off at an accrual rate of 0.0607 per hour worked, equivalent to 120 hours of PTO at 2,080 hours worked in a year. We also offer 6 Paid Holidays (8 hours for full time and 6 hours for part time per event, excludes on-call staff) and 1 Personal Holiday of Choice per year (excludes on-call staff). Retirement planning is encouraged through our 403(b) plan that includes a generous 100% company match on the first 4% of earnings an employee contributes. There is a 5-year vesting schedule on the company match, and minors are ineligible for the company match. A food and beverage discount of 50% is available to all employees at any Wesley bistro. Employees are also eligible for On-Demand Pay with Dayforce Wallet. Minors need parental consent to access this benefit. To assist employees with challenges outside of the workplace, Wesley offers an Employee Assistance Program (EAP), which is 100% company paid. Additionally, Wesley Community Foundation provides grants to qualifying employees as detailed in the plan summary. Lastly, the efforts and contributions of our valued employees are celebrated in our best-in-class recognition and reward platform, Inspire. Points earned for various reasons may be redeemed for a variety of merchandise, gift cards, tickets, travel and other experiences selected by the employee. This summary is intended to reflect the most reasonable and genuinely expected offering of benefits and other compensation for the posted job. The official website for all Wesley job postings is https://wesleychoice.org/careers/. Wesley is not responsible for content on third-party job boards. Salary ranges, benefits and other compensation are subject to change. Enrich the lives of older adults through community, choice, and continuing care in the Sales Systems Specialist role. The Sales Systems Specialist supporting Sales and Marketing will provide technical and administrative setup, along with ongoing management of sales systems and tools. Common responsibilities include administering updates and delivering training related to the CRM database and document signing platforms, preparing and distributing reports, establishing sales processes and workflows, and assisting with sales tools, marketing activities, and general project management. Additionally, the Sales Systems Specialist will serve as an administrator for sales systems and tools and will participate in Lean projects and initiatives in support of the Sales and Marketing team. This role supports the entire sales function, which spans multiple locations. Find your sense of belonging at Wesley! You will provide continuing care through these responsibilities

Requirements

• One year of prior systems administration, systems testing or QA experience.
• High School diploma, GED, or equivalent work experience; bachelor's degree preferred.
• Proficient with Microsoft Office suite and other common workplace technology.
• Two to three years’ experience in sales, marketing, or administrative support.
• Basic understanding of marketing concepts and project management.
• Ability to read, write, speak and understand the English language
• Passion for working with aging adults and within a team environment.
• Ability to communicate effectively in writing and orally, appropriate to the needs of the audience.
• Driving is an essential function and/or a legitimate business purpose of this position; therefore, a valid driver’s license is required as a condition of employment.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Ability to sit/stand or walk at-will throughout shift.
• Ability to hear, understand, and distinguish speech and/or other sounds one-to-one, in a group, and via telephone/computer.
• Keyboarding, near visual acuity, far vision acuity.
• Ability to lift up to 25 lbs.

Nice To Haves

• bachelor's degree preferred.

Responsibilities

• Manage system transitions and updates related to the CRM database and document signing platform.
• Serve as the primary contact for account managers of these systems.
• Provide training, ongoing support, troubleshooting on sales systems (i.e. new users, user questions and feature enhancements).
• Generate and distribute reports.
• Support campuses with the move-in process and general problem resolution related to sales systems and workflows.
• Assist with marketing activities such as managing contact lists, email marketing, video content, and event support.
• Provide general project management support for the Sales and Marketing team.
• Serve as system administrator for sales systems such as CRM and electronic document signing (data integrity, security controls, reporting and automation, feature enhancements, etc.).
• Participate in Lean projects and initiatives for the Sales and Marketing team (i.e. creation of SOPs and Best Practices, workflow process improvement, etc.).
• Travel to or in between different locations as needed.
• Perform other duties and projects as assigned.

Benefits

• Employees, and their families if elected, can participate in medical and vision insurance (full time and ACA eligible), dental (full time) and group life (employee only for full time, excludes part-time and on-call staff)
• combined paid time off (PTO) policy which incorporates state paid sick leave with company paid time off at an accrual rate of 0.0607 per hour worked, equivalent to 120 hours of PTO at 2,080 hours worked in a year
• 6 Paid Holidays (8 hours for full time and 6 hours for part time per event, excludes on-call staff) and 1 Personal Holiday of Choice per year (excludes on-call staff)
• 403(b) plan that includes a generous 100% company match on the first 4% of earnings an employee contributes. There is a 5-year vesting schedule on the company match, and minors are ineligible for the company match
• A food and beverage discount of 50% is available to all employees at any Wesley bistro.
• Employees are also eligible for On-Demand Pay with Dayforce Wallet. Minors need parental consent to access this benefit.
• Wesley offers an Employee Assistance Program (EAP), which is 100% company paid.
• Wesley Community Foundation provides grants to qualifying employees as detailed in the plan summary.
• the efforts and contributions of our valued employees are celebrated in our best-in-class recognition and reward platform, Inspire. Points earned for various reasons may be redeemed for a variety of merchandise, gift cards, tickets, travel and other experiences selected by the employee.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED