Sales Support

Foundation Building Materials•Louisville, KY

41d

About The Position

At FBM we believe in doing business with integrity and being the company of choice for both our customers and our team. Come build your career at an exciting and growing organization within the building materials industry! The Sales Support Specialist will play a key role in expanding our sales activities to support our fast-growing business. This position will serve as a point of contact for sales representatives with queries about products, orders, job quoting, vendor pricing, and deliveries along with providing general support for the Sales Team. The ideal candidate will need to be detail and goal-oriented and have deep knowledge of customer service best practices. If you have exceptional organizational skills and draw energy from being part of a team, we would like to meet you. Ultimately, you should be able to contribute to high quality customer service and achieve sales targets.

Requirements

Experience as a sales administrator or sales support position
Experience with CRM software
Proficient with Microsoft office products
Ability to focus on different tasks and use time efficiently to achieve desired outcomes
Must have strong communication skills
Must have the ability to work with multiple people to reach a resolution
Able to work 40-50 hours per week

Nice To Haves

Working knowledge of FBM and the SBP industry is preferred

Responsibilities

Input customer quotes
Request quotes from vendors
Obtain submittals and vendor safety information
Contact sales team and customers to obtain missing information.
Communicate important feedback to sales, operations, and management.
Provide excellent customer support through knowledge of our products and their applications.
Manage and update our CRM program
Continuously improve and maintain in-depth product knowledge
Participate in product training to learn more and stay up to date with product knowledge.
Support Our Foundation in the stated areas of Safety, Customer Focus, Teamwork, Integrity and being a Company of Choice for both employees and customers.
Other duties may be assigned.